Head of Operations **URGENT**

Position Type: Lifecare Medical Transports

Salary Range: $37.50 - $46.88 Hourly

ROLE SUMMARY The Operations Supervisor completes all duties of Paramedic, in addition to the following expectations daily. Reports directly to Operations Manager and are held accountable for communication between operations supervisors, Leadership staff and multiple shifts.

Ensures compliance with all State EMS rules and regulations. Upholds all company policies and procedures including company medical director approved protocols and standing orders. This is an Hourly/Non-Exempt position.

Complete Daily Deployment Readiness Form

Loop closure reports and system management

IT Equipment Management

Check Crews Queues Daily on Web PCR

Check paperwork for errors at the end of crew shifts

Filling Schedules/Trucks

Truck audits for ALS/BLS and enough trucks available

Provide care and treatment to patients according to company policy and the company medical director protocols.

Ensures ambulance and all equipment is cleaned and checked daily. Any deficiencies should be reported immediately to the Operations Manager.

Prepares and completes appropriate reports including Patient Care Reports (PCR), billing, exposure reports, incident reports, daily, weekly, and monthly unit check offs.

Ensures unit and crew members adhere to our EMS policies, procedures, guidelines, directives, and standards. Reports any deficiencies to Operations Manager.

Self-motivated and requires little supervision and direction.

Staffing open ambulance shifts as needed to assure minimum deployment requirements.

REPORTING RELATIONSHIP Reports directly to the Operations Leader or designee.

WORK ENVIRONMENT & TRAVEL The Operations Supervisor functions in a dynamic, high-volume EMS environment that includes field response, station oversight, and administrative responsibilities. Patient homes, healthcare facilities, and accident scenes

Operations offices, dispatch centers, and fleet/maintenance areas

Communicable diseases and biohazard materials

Bloodborne pathogens and other potentially infectious materials

Loud noises, traffic hazards, and emergency scene risks

The Operations Supervisor must maintain composure, sound judgment, and professional leadership presence in emergent and non-emergent situations. The position requires flexibility in schedule, including nights, weekends, holidays, and on-call responsibilities as operational needs dictate.

Travel Requirements

Response to emergency and non-emergency calls as an active Paramedic

Travel between stations, deployment sites, and operational facilities

Occasional regional travel as directed by Operations or Executive Leadership

The employee must be able to safely operate company vehicles, including ambulances, in compliance with all State and company regulations.

The employee must frequently lift and/or move up to 180 pounds and occasionally lift and/or move up to 300 pounds with assistance from others. CORE COMPETENCIES Knowledge of methods and techniques for providing on-site emergency medical services.

Knowledge of company medical director approved protocols and standing orders.

Ability to read and interpret local maps.

Demonstrated ability to read and understand medical terminology.

Demonstrated ability to effectively present information and respond to questions regarding patient care, EMS operations and other customer service issues.

Demonstrated ability to utilize personal computer systems including PCR reporting, email, and MDT applications.