Head of Project Management and Client Services - Remote

At Descriptive Video Works - Keywords, we leverage our passion for accessibility, storytelling, and technology to deliver world-class Audio Description (AD) and Described Video (DV) services across the media landscape. We partner with leading broadcasters, streaming platforms, and content creators to make entertainment engaging and accessible to all audiences. Our remote-first team is dedicated, resourceful, and deeply committed to creating inclusive media experiences.

Descriptive Video Works now has an exciting opportunity for an organized, proactive Project Manager to join our team. Fully remote—with occasional travel for live events (additional consideration given to candidates able to commute to our LA or NYC studios as needed) —you will oversee the full production lifecycle, managing project scheduling, technical workflows, and quality control alongside our clients, writers, narrators, and audio mixers.

The ideal candidate brings strong project management experience, crisp communication, and a solution-oriented mindset. Direct experience with Audio Description or live event production is a major plus. If you are ready to help shape accessible media with a high-performing global team, we’d love to hear from you.

Liase with clients concerning receiving, scheduling, approving, updating, and supporting DVW projects.

• • Schedule and/or coordinate scheduling DVW projects and staff including writers, narrators, and mixers. includes receiving and quality checking materials from clients, then getting materials to writers and mixers.
• • Deliver final materials to client. Work with Client Services Manager to assist in project organization - getting and/or keeping projects on track,
• scheduling, and monitoring and reporting on project progress to involved parties.
• • Supply client with narrator sample and draft scripts for approval when requested.
• • Manage back-end systems for client specific applications.
• • Manage Live Audio Description Events from inquiry to delivery.
• • Source remote equipment when needed.
• • Project Management
• • Respond to billing questions.
• • Transcode projects and send out updated/revised proxies as necessary.
• • Assist in ensuring DVW Project Quality Control guidelines are met including making/revising/updating
• applicable quality control and other reports.
• • Coordinate and solve problematic and challenging project issues such as additional QC research and
• Coordinate and arrange CC, subtitling, etc.
• • Support Client Services Manager with the quoting processes.
• • Input required data into Project Management System. Manage the Change Order process when DVW projects change.

Support

• • Be willing to work flexible hours occasionally to take care of client and internal issues including providing
• technical support for writers and sending AD or DV to clients in the evening or on a weekend if necessary.
• • Upon completion of projects, archive on central server. Implement, maintain and/or assist with DVW data backups.

Project management experienced required; experience or knowledge of audio description a bonus.

• Live event production a bonus
• Fully remote and work from home.
• Occasional travel to onsite venues for live events
• Benefits package including Medical, Dental and Vision

• Life & Disability coverage
• Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
• 401(k) retirement plan

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. Keywords Studios, Descriptive Video Works

Area of Work: Project Management

Service: Employment Type: Permanent

Full Time, Remote

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