Club Ambassador (Hotel Front Desk Position)

At the heart of our hotel, safety and outstanding guest service come first—and that’s where you come in. As a Hotel Ambassador, you’ll play a key role in supporting daily operations while delivering warm, attentive service that makes every stay memorable.

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

Competitive pay and performance-based incentives

Medical, dental, and vision coverage for peace of mind

Ongoing training, leadership development, and career growth opportunities

The Hotel Ambassador serves as the primary contact for guests upon entry and exit of the hotel, ensuring a safe, comfortable, and well‑managed environment while performing property walks and operational support. This role requires a dependable, detail‑oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate and assist in all other departments as needed while upholding Oxford’s cleanliness and service standards. The Hotel Ambassador will have a guest‑forward focus ensuring that every guest has a stay that exceeds all expectations.

All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guest Service (30%)

Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed

Handle guest complaints, requests, and emergencies in accordance with hotel policies

Ensure front office and lobby areas remain orderly and presentable

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk

Operational Support (30%)

Assist as needed in department operations in the absence of Guest Experience Representatives, Housekeeping Food and Beverage and Maintenance employees as needed

Maintain availability and knowledge to cover all front desk duties, covering shifts and all meal and rest breaks as needed

Provide support for early morning arrivals or departures to ensure smooth transitions between shifts

Complete a daily activity log with pertinent shift information for co‑workers and leadership team

Adhere to attendance policies and maintain regular availability for scheduled shifts

Supports company vision and values

Customer Focus: Builds positive and fruitful customer relationships

High School Diploma or GED preferred

Prior experience in customer service or hospitality is beneficial but not required. On‑the‑job training will be provided

Familiarity with basic computer applications such as Microsoft Office is advantageous

Any previous experience in a front desk, reception, or related role is a plus but not mandatory

Ability to work a flexible schedule including evening, weekends and holidays

While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

The Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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