Remote Life Insurance Professional

Insurance Agent- Service Agent
Pet Partners, a subsidiary of Independence Pet Holdings, is seeking an Insurance Agent- Service Agent to be responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues in a timely and professional manner.
Job Location: Remote
Main Responsibilities:

Customer Interaction & Inquiry Management:
Respond to internal and external inquiries within stated service level agreements (SLAs).
Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.

Problem Resolution & Account Analysis:
Analyze, research, and resolve problems and discrepancies for member accounts.
Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.

Policy & Compliance Maintenance:
Maintain product knowledge and awareness of customer service policies and/or store policies.
Ensure understanding and compliance with federal and state regulations.

Sales & Retention Efforts:
Participate in solution innovation, sales, and retention efforts with current and new clients.

Additional Duties:

~ Perform other duties and responsibilities as assigned.

Licenses/Certifications:

~ Must have and maintain a Property & Casualty License or obtain within 45 days of hire.

Level-Specific Responsibilities:

Respond to inbound support issues, utilizing prepared Question & Answer documents to resolve simple complaints and answer general customer inquiries.
Work independently under limited supervision for routine situations.
Provide assistance and training to team members and colleagues as needed.
Accountability/Complexity:

Manage routine customer inquiries with limited supervision and escalate more complex issues when necessary.
Continue to develop skills in a structured yet flexible environment.
Experience Requirements:

~ Minimum 2 years of relevant experience in customer service, call center, or a similar field.

Education Requirements:

~ No formal education requirement.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)