Retail Banker Full Time

At Falcon National Bank, we are passionate about helping our customers and the communities where we live and work. This is accomplished by finding talented individuals who share in our Mission of building life-long relationships, our Vision of growth and success, and our Values of high integrity and reliable execution. Falcon National Bank is currently looking for a Retail Banker to join our Foley location.

We’re proud to offer a variety of benefits to support the health and well-being of our full-time employees, including:

Company Sponsored Life Insurance and Short-Term Disability

Medical, Dental, and Vision Insurance

Health Savings Account (HSA), Limited Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options.

Paid Company Holidays and Paid Time Off (PTO)

401k Retirement Plan with Company Match

Voluntary Life Insurance and Long-Term Disability

Employee Assistance Program (EAP)

Job Overview The Retail Banker is responsible for delivering an exceptional in-branch customer experience by fulfilling the customer’s sales, service, and transactional needs. This role is critical to engaging with customers, building long-term relationships, and creating loyalty by providing insight, advice, and recommendations based on their banking needs. The Retail Banker implements strategies to retain and deepen current customer relationships, establishes new relationships, builds customer confidence with digital channel capabilities, provides account servicing and maintenance, assists with problem resolution, and processes transactions accurately and efficiently.

Help expand business by targeting new growth opportunities.

Provide prompt, friendly, and courteous service to all customers and team members.

Maintain well-developed knowledge of all products and services to understand and fulfill customer needs.

Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.

Assist customers with account problems, reconciliation, and research.

Performs quality check work on account documentation.

Required Skills Ability to keyboard and enter numerical data with speed and accuracy.

Proficient with Microsoft products and Bank software products.

Flexible, self-motivated.

Exceptional interpersonal and customer service skills.

Minimum Qualifications High school diploma or equivalent.

One year of previous experience interacting with the public or serving customers

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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