Remote Call Center Dispatcher

At the heart of our Company is a dedication to delivering energy that drives progress. At the heart of our Company is a dedication to delivering energy that drives progress. What You’ll Be Working On… Coordinate all daily service work orders in the company’s SAP system. Dispatches service techs and work crews according to the work orders to be completed that day for residential/commercial customers, maintenance and construction activities.
Communicate with field personnel via phone or computer to provide information and updates on schedules. At times Dispatcher may need to adjust daily work activities scheduled for field employees based on priority work such as emergencies related to leak calls.
Monitors the input of completed work orders into SAP by field employees for accuracy and timeliness. Works with the field employees to make corrections on the completed work order as needed.
Coordinate with operation management related to employee schedule changes as well as efficiently routing the field personnel ensuring over-time is distributed evenly and is kept to a minimum. Communicates with the field services team on all daily work not completed. Dispatcher will change the status to hold in SAP. The status will be changed once the customer has been contacted by the field service team or the call center.
Generates reports related to the efficiency of work being done by field technicians. Reports are generated out of SAP and sent to operation leadership for review.
Manage Periodic Meter Changes (PMC) / sampling program (ISP) notifications requiring customer contact. Compliance related off-cycle work that the dispatcher will coordinate with field technicians to complete (change out of old meters not in compliance to new meters).
Who you are: High School Diploma or Equivalent
Required: 3 years of work-related experience consisting of dispatching, customer service, or field work in the utility industry, etc.
Preferred: 1 year of direct experience in the gas or electric utility industry
Must have understanding of business unit procedures principles.
Must be proficient in the use of standard business software (Microsoft Word, Excel, PowerPoint, Windows and SAP). Excellent customer service skills. Energy Lane location in Dover, DE, will also provide dispatch support remotely to other locations as well.
Flexible work arrangement
Competitive base salary based on successful candidate’s background as it relates to the job requirements as well as internal equity considerations
Annual bonus and salary increase opportunities
Endless wellness initiatives and community events
Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
Paid time off, holidays and a separate bank of sick time!
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email View email address on click.appcast.io.

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