Head of Operations & Business Management

DIRECTOR OF OPERATIONSSummary:The Director of Operations will be responsible for all aspects of operations at the hotel and reports to the General Manager. Therefore, the Director of Operations will support the General Manager in overseeing the following but not exclusive to ensure the hotel runs smoothly, equitably, and profitability, but also in quality and maintenance of the property, sales and revenue generation, cost control, guest satisfaction and employee satisfaction, development and retention. The Director of Operations is expected to meet and exceed all departmental financial responsibilities.The ideal candidate is a person that has “Boots on the Ground” and helps the General Manager in the day-to-day operations, while acting as an Ambassador to the Hotel.Maintains and manages the proper practice of standard operating procedures.· Tactically works with Sales, Engineering, Housekeeping, Accounting and Reservations to maximize guest satisfaction.· Develop and implement controls for expense management.· Ensure staff is utilizing labor management tools to schedule and control labor costs.· Tour the operational department’s daily making adjustments as needed with each department head· Provide assistance to GM in meeting all financial review dates and corporate directed programs in a timely fashion.· Hold a monthly financial review with all department managers, and available supervisors.· Ensure that training in service standards is taking place in each department on a regular basis.· Inspect rooms regularly (weekly at a minimum) with both the Director of Housekeeping and Director of Engineering.· Assist the GM with forecasting monthly the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous projected data to generate an accurate re-forecast.· Prepare and conduct all management interviews and follow hiring procedures according to hotel standards.· Ensure that all managers are in compliance with the standards of their interviewing and hiring procedures for departmental staff.· Plan alongside and assist the GM with conducting monthly credit meetings and take an active role in the hotel credit and collection policies.· Complete required corporate training modules and become certified to train those as required.· Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.· Ensure compliance of brand standard operating procedures and policies.· Interview, hire, train, develop, recommend performance evaluations, resolve problems and recommend discipline and/or termination when appropriate of staff members.· Responsible for the hotel operation in the absence of the General Manager.Note: Other duties as assigned by General ManagerExperience, Skills and Knowledge:· Minimum 5 years of management experience.· Bachelor's degree or equivalent work experience, or a combination of education and experience.· Computer literacy and financial management required.· Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.· Demonstrated leadership skills to hold direct reports accountable for results in sales, marketing, financial results, and operational effectiveness.· Willingness to travel on a limited basis.· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, articles and business correspondence. Ability to reconcile differences in data.· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists.· Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.· Fax machine, copier, personal computer, telephone, calculator, Microsoft Word/Excel/Power Point.· HRIS systems and other software as required.·