Head of Operations Management (m/w/d)

We are seeking an experienced Ticket Operations Manager to oversee all facets of ticketing operations across venues, events, and festivals. Reporting to the General Manager, this individual will play a key role in managing ticketing systems, reporting, inventory, fulfillment, box office operations, and event-day guest services.

Ticketing Operations Manager Compensation & Benefits

Company Holiday Closure: Annual office closure from December 23 through January 1

PTO & Personal/Sick leave

Health & Dental Coverage

Monthly cell phone reimbursement

Ticketing Operations Manager Responsibilities

Build and manage events within the organization's ticketing platforms, ensuring accurate event setup, inventory, pricing, and configuration

Establish and maintain ticketing procedures, internal controls, and reporting processes to ensure accuracy and accountability across financial and operational data

Work closely with Finance and management to prepare and distribute ticket sales, inventory, fulfillment, and financial reports on a daily, weekly, monthly, and quarterly basis

Support festival and event leadership with additional ticketing initiatives, including onsite box office management, accreditation, order fulfillment, and event-week operations

Ticketing Operations Manager Requirements & Qualifications

5+ years of professional experience in event ticketing, with a minimum of 4 years in a senior box office or ticket operations leadership capacity

Proven ability to develop and implement ticketing policies, procedures, controls, schedules, and operational processes, including experience launching or establishing box office operations

Strong background in ticket sales, inventory management, event fulfillment, reporting, staff training, guest relations, and day-of-event operations

Experience with Ticketmaster Host, TM1, and/or Front Gate is highly preferred, particularly with event creation, sales management, fulfillment, and reporting

Highly organized and detail-oriented professional with excellent communication and interpersonal skills, capable of managing multiple priorities in a fast-moving, guest-facing environment and willing to work evenings, weekends, holidays, and varying event schedules

, $