Mental Health Referral Coordinator

Posted Sunday, March 29, 2026 at 4:00 AM

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. The position is primarily responsible for conducting marketing presentations to community Mental Health organizations to secure new referrals for Behavioral Health Service programs

Build and maintain partnerships with Mental health Community Base Organizations (i.e. hospitals, supportive housing programs, shelters, case management agencies, and other community partners)

Leverage established local partnerships to build/expand referral pipelines

Respond to all inquiry regarding Mental Health services at Goodwill programs

Design and standardize intake protocols to facilitate rapid access to care

Provide oversight of intake operations to ensure timely, consistent, and effective execution of established protocols.

Communicate with participants, referral sources, and internal teams to provide & gather updates on intake status and/or address inquiries related to enrollment

Work with SVP to create quarterly marketing goals, implement strategic plans with a focus on expanding community awareness of Behavioral Health Services within Goodwill Missions

Drive program promotions to grow BH community impact

Create and execute a strong content and social media campaign, including an editorial calendar, social channels, and advertising to expand awareness of Goodwill Mental Health services

Hosting interactive community events and utilize targeted digital outreachto grow mission census

At least 2 years prior experience in community outreach, client intake, customer relations, or a related field required

Ability to work independently and manage a flexible schedule

Skilled at working both strategically (setting big picture goals, building relationships, using data and program trends to present strong ideas for targeted outreach

Ability to build partnerships

Must be able to travel across city using public transportation

Generous Time off policy to use when you need it

Health, wellness and financial resources to help you achieve our personal goals

Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance

Retirement matching programs and contributions

We believe that being your best self and helping others do the same is how we bring our mission alive. If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at View email address on click.appcast.io.