Head of Internal Communications

Department Summary The Teaching and Learning Center (TLC) supports UCLA's community of educators in engaging in inclusive and research-based teaching practices in support of diverse learners, advancing instructional innovation and pedagogical research, and celebrating teaching excellence. To realize this mission, the TLC collaborates with instructors, leadership, and various campus partners to champion visionary ideas and forward-thinking initiatives that transform and elevate the teaching enterprise.
Position Summary The UCLA Teaching & Learning Center (TLC) is seeking an experienced communications leader to advance its mission of promoting inclusive excellence in teaching. This position plays a critical role in strengthening the TLC's visibility and broadening stakeholder engagement in support of innovative teaching and learning initiatives across UCLA.
Reporting to the Vice Provost for Teaching and Learning, the Director of Communications is responsible for leading and executing the TLC digital communications strategy, an integrated outreach, communications, and data tracking effort spanning print and digital platforms, including websites, newsletters, reports, marketing materials, and social media. The role also oversees the development and deployment of creative, accessible content that promotes the TLC's programs, resources, and services while ensuring alignment with UCLA branding and communications standards.
The Director collaborates with TLC program directors and administrative teams to align messaging across units with the overall TLC digital strategy and raise awareness for and drive engagement of UCLA instructors in the TLC professional learning opportunities. Responsibilities also include overseeing a team that develops digital and printed content. The Director provides writing and copy-editing support as needed to ensure accurancy and consistency of content across the team, manages internal and external communications requests, and tracks the status of team communications projects.
The Director oversees executive communications and organizational messaging on behalf of the Vice Provost, provides strategic counsel to TLC leadership, and facilitates internal and external communications related to change management, instructional continuity, and other emergent communication needs.
Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common.
Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications 5 yrs of experience Minimum of ten years of professional work experience in marketing, public relations, graphic design, communications, brand management, or a related professional area. (Required)
Experience with developing and implementing communications strategies, website development, and social media best practices. (Required)
Experience leading and managing a team of communicators in higher education or equivalent type of complex organization. (Required)
Expert command of digital technology, software and platforms such as Adobe Creative Cloud (Photoshop, InDesign, Illustrator, etc.), Microsoft Office, presentation software, and web page creation and editing software. (Required)
Expert knowledge of design standards for accessible digital and print media assets in compliance with the American with Disability Act (ADA) and Web Content Accessibility Guidelines (WCAG) requirements. (Required)
Expert knowledge of marketing research processes and web analysis methods. (Required)
Highly developed ability to interpret information to make business decisions and recommendations based on analysis, best practices, and an understanding of preferred outcomes. (Required)
Highly developed ability to take initiative, independently manage time, organize complex work assignments and attend to multiple projects to meet deadlines, and respond to and troubleshoot challenges quickly and effectively. (Required)
Exceptional design, writing, and presentation/speaking skills and excellent problem-solving and project management skills. (Required)
Excellent communication and interpersonal skills; ability to collaborate effectively with diverse groups of colleagues and stakeholders. (Required)
Ability to work on campus with the potential for a hybrid schedule. (Required)
Education, Licenses, Certifications & Personal Affiliations Bachelor's Degree Bachelor's degree in marketing, design, communications, or a closely related field and/or equivalent experience. (Required) Or
Master's Degree Master's degree or other advanced degree in marketing, public relations, graph design, communications, brand management, or a related professional area. (Preferred)
Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
Schedule 8:00 a.m. to 5:00 p.m.
Union/Policy Covered 99-Policy Covered
Complete Position Description

#J-18808-Ljbffr UCLA