Head of Operations & Business Management

Work through and correct guest concerns and complaints regarding security and customer service‑related situations

Perform opening/running/closing duties according to Live Nation policy

Create pre‑shift sheet and relay information from management directly to staff

Turn in all lost and found articles to Box Office

Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies

Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas

Lead all pre‑shift meetings prior to start of shift

D. to resolve any and all guest issues–consult or involve management if the situation escalates

Responsible Alcohol Awareness Training Certification or Equivalent

Working knowledge of high‑volume nightclub operations, responsible alcohol service and guest relations

Skills in guest relations/staff relations – assessing and anticipating special needs of guests

High School Diploma required

College diploma in related field

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. Live Nation will also provide reasonable religious accommodations on a case by case basis.

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