Front Desk Receptionist - Hotel - 3rd Shift

Front Desk Agent
Mar Monte Hotel - SANTA BARBARA, CA 93103
Salary Range $19.00 - $20.00 Hourly
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journeyinviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.
Reports to the Front Office Manager/Night Manager and Supervisors
Supports the front office team, sales team and guest experience
Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; Communicate services and amenities of the hotel to guests.
Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
File registration cards and vouchers by room number.
Documents all guest requests, complaints, or problems.
Resolve guest complaints to ensure guest satisfaction.
Communicate with prior shift's Front Desk Agent to review all follow-up items.
Answer department telephone within 3 rings, correct greeting, and proper etiquette.
1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.

Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Must have basic Excel, PowerPoint, Word; PC knowledge, minimum typing speed of 50wpm, ability to write and communicate professionally, bi-lingual fluency a plus; High School diploma or GED required; Must be service oriented with excellent customer service skills.
Must be a team player with the ability to work under minimal supervision.
Must have the ability to input data and access information on the computer.
Must have working knowledge of Microsoft Office and previous experience with a hotel management system; Must be able to read, write, and understand the English language.
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Full Time Benefits

• Medical, Dental, Vision, Life, Pet Insurance
• Management Contract Referral Program
• Education Assistance

Employee Rates at all of Springboard Hospitality's 35+ Hotels
Monthly Cell Phone Stipend
Hotel Level Executive Bonus Program
Retention Bonuses
Associate Referral Bonus Program
We are free-thinkers who embrace diversity and advocate for innovation.
We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status,