Service Writer for customer service

Service WriterTrue to our name, Custom Truck One Source “CTOS” designs, assembles, sells, rents, and services trucks, cranes, and other heavy equipment. Our clients include some of the largest utilities, telecom, construction, forestry, oil, and rail companies in the nation.Custom Truck One Source has an opening for Service Writer with background in aerial, construction equipment, and heavy & light duty trucks. The Service Writer will be responsible for coordinating and scheduling service work in the service department in an organized, professional manner, and sells additional needed services to customers.Customer Service, Problem Solver, Good computer skills, ability to learn new software.Monday to Friday, 7:30am to 4:30pm, with overtime as needed.Identifies problems and services by listening to customer's description of symptoms, clarifying description of problemsVerifies warranty and service contract coverage by examining records and papers, explaining provisions.Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.entering RO into service database system.Assisting with scheduling work and issuing work to Service Technicians.Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; arranging towing and temporary transportation.reading manufacturers'Communicate with parts department to determine and locate part numbers for units.Call customers to let them know equipment is ready to be picked up.Process invoices and payments for service repairs.Basic Qualifications:High school diploma or the equivalentGeneral mechanical aptitude / knowledge Utility Trucks & Equipment a plus.MS Office software and ability to learn CTOS Computer systems.We Power the People That Strengthen Our Nation’s InfrastructureExplore the dynamic world of Custom Truck One Source, where each role is a step toward driving the nation’s infrastructure forward with innovative solutions and dedicated service. Our commitment to developing talent shines through our STEP program and other comprehensive training opportunities, fostering professional growth. Benefits:401(k) with Employer MatchESPPCompetitive Health Care including Dental, Vision, and Life InsuranceCompany paid health and wellness programsPaid Vacation, Sick and HolidaysSTD/LTDPartner DiscountsInvestment in Employee Development including step programCustom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.