Head of Operations Management (m/w/d)

Pay rate range -$33/hr. to $35/hr.

Schedule: Fully onsite M-F 8:30am - 5pm

Description:

Top skills:

1. Ability to diligently track and coordinate completion of open tasks [for Builder construction sites].
2. Clear, crisp communication (written and verbal) to customers.
3. Problem solving - Ability to resolve issues without clear direction or clarity on next steps.

KEY RESPONSIBILITES/REQUIREMENTS:

Education Requirement and Years of experience:

College degree preferred but not required and 3-5, preferably in customer-facing roles

The Sr. Specialist will ensure execution of our daily operations with single-family builders nationwide. This support will include coordinating schedules for construction sites, managing follow-up tasks and ensuring execution, and communicating updates to internal teams and the customer. This position will also support analyses for improvement projects for builder operations.

KEY RESPONSIBILITIES

1. Coordinate resolution of customer escalations;
2. Coordinate day-to-day tasks and follow ups with customers;
3. Communicate updates internally and to customers;
4. Manage open items and drive cross-functional teams to issue resolution;
5. Analyze opportunities for improvement in daily operations;
6. Support other team needs as they arise.

KNOWLEDGE, SKILLS AND EDUCATION

• Proven ability to stay organized and on top of extensive task lists, with self-drive to push the tasks through to execution.
• Must be flexible and adaptable to Client's fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction.
• Works effectively with competing priorities.
• Strong Proficiency with Microsoft Office - Excel & PowerPoint.
• Strong interpersonal, and communication skills (written and verbal) to coordinate and support transactions across multiple teams.
• Must have the ability to meet deadlines in a fast-paced and demanding environment.
• Regular, consistent and punctual attendance. Reliability and consistency is a must.
• Education (include higher education, certifications, and whether required and/or preferred)
• Bachelor's degree highly preferred
• Years of experience: 1+ years

SKILLS

o Attention to detail

o Stays up-to-date

o Can easily document a new process or problem

o Can collect and condense data into information that can be acted on

o Excels with computer software programs, i.e. Excel, PowerPoint, Word and new/emerging presentation programs

o Building internal cross-functional relationships and partnerships