Head of Service Management

Responsibilities

Oversee all the operations in the shop.

The Service Manager position will oversee and direct the flow of all the work scheduled within the shop, including our shop management program, Shop Monkey. They will be responsible for the implementation and execution of all company procedures and policies pertaining to the shop and ensure that all shop safety procedures are followed for the safety of our team members and customers.

They will be directly involved with instructing, coaching training and managing shop techs to consistently ensure procedures are being followed while maintaining a clean and safe work environment.

Facilitate inspection of shop tools and equipment daily, making sure equipment is usable and safe. Schedule maintenance as needed on missing or broken equipment, while keeping store management aware of shop equipment needs or service requirements.

Review and maintain proper Shop Monkey procedures and ensure shop techs document all required fields within Shop Monkey.

Responsible for the implementation and execution of all required TIA, ALI and company guidelines as pertaining to the shop.

Ensure all company PPE and safety policies are enforced.

Oversee technician first torque procedure and perform manager secondary torque of all vehicles.

Verify completion of figure after technician first torque.

Order product as needed through 1st Call and vendors for services and installs (excludes items ordered for store stock).

Complete shop work schedule of staff.

Assist in hiring and recruiting of shop personnel.

Responsible for the training of all shop techs.

Receive service–related product as ordered for installs.

Assist management with return to vendor paperwork (RTV’s).

Maintain and oversee binder for customer special orders (ex. center caps or wheel replacements).

Complete weekly company truck maintenance and inspections in Shop Monkey. Address any issues as needed with management.

Assist in the monthly safety audit.

Complete daily equipment calibration and safety inspections.

Maintain daily shop cleaning schedule.

Ensure customer returns are effectively managed, cleaned, labeled and prepared for sale.

Any other items deemed necessary by the store management team #IND5.

Must have the ability to pass a background check prior to hire.

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