Head of Operations Management (m/w/d)

Operations Supervisor - Residence Inn Annapolis

Full-Time

The Residence Inn Annapolis is looking for a friendly, detail-oriented Operations Supervisor to join our team! In this role you will be responsible for organizing associate shifts, training, and motivating the housekeeping team and inspecting guestrooms and public space in accordance with company and brand standards. You will also work as Breakfast Attendant to support F&B Operations. To be successful in this role you should have a solid understanding of hotel housekeeping operations, possess strong leadership skills and excel at connecting with customers.

We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout.

Conduct self -audits to improve performance and cleanliness.

Record performance check as guests check out throughout day.

Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized.

Assist housekeeping associates in duties as needed.

Part the day will be dedicated to preparing breakfast buffet for customers by following all Marriott standards, engaging with customers, ensuring all food product is displayed properly.

Breakdown of buffet and return of all food product to meet health and safety standards is required

Prior related work experience, hotel experience preferred

Specific brand knowledge is a plus

Excellent time management and organizational skills

Proficient in English language/Bilingual is a plus

Ability to learn new computer software programs and operate the property management system

Familiar with common computer software programs

Willingness to work 7-day rotational work schedule including weekends and holidays

Medical Insurance with Company-Funded HRA

Flexible Spending Accounts

Employee Assistance Program

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts - Travel, Entertainment, & Retail

Training and Development Programs

J-18808-Ljbffr Colwen Management Inc