CUSTOMER EXPERIENCE TELLER CUSTOMER SERVICE

Peak Member Service Teller (15-19 Hours)

At Summit Credit Union, you're not just stepping into a job but stepping into a people-first, top-workplace culture where you get to make someone's day, every day. As a Peak Member Service Teller at our Stoughton branch, you're on the front lines helping real people feel confident about their money, answering questions face-to-face, solving problems in the moment, and creating genuinely positive experiences. You'll be connecting with members, and working with teammates who support each other just as much as they support our members. If you love engaging with people, and being part of a community-focused workplace that actually feels good to work in, you'll fit right in.

What You'll Do and the Impact You'll Make

Be the first point of connection for members, creating welcoming, positive experiences that set the tone for their entire financial journey.

Empower members through meaningful conversations, helping them feel heard, understood, and confident about their financial decisions.

Ensure financial accuracy and trust by completing transactions with precisionyour attention to detail helps protect members' financial well-being.

Spot opportunities that make members' lives easier, referring them to the right teammates who can help them achieve goals like saving more, buying a home, or managing everyday money tasks.

Support the heartbeat of the branch by keeping daily operations running smoothly, making sure members always experience seamless service.

Represent Summit's service philosophy in every interaction, helping build long-term member relationships rooted in care, respect, and reliability.

What You'll Bring

1+ year of customer service or sales experience

A high school diploma or equivalent

Strong interpersonal and relationship-building skills

Solid judgment for problem-solving within established guidelines

Attention to detail and comfort with basic math

Familiarity with Microsoft Office

Why You'll Love Working Here

We take care of our peoplebecause when our employees thrive, our members do too.

Our perks include:

Excellent health insurance options to support you and your family

401(k) with employer match to help you invest in your future

Generous paid time off so you can recharge and live your life

Paid holidays and wellness-focused benefits

Opportunities for professional growth and leadership development

A people-first culture that values inclusion, purpose, and impact

And more benefits designed to support youat work and beyond

Our Commitment

At Summit Credit Union, different makes us better. We are proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workplace where everyone belongs and can do their best work.

Ready to Make an Impact?

If you're passionate about leading people, strengthening communities, and helping members achieve homeownership with confidencewe'd love to meet you.

Additional Information

Physical Demands of Position: While performing the duties of this job, the employee is continuously required to stand, walk and sit, and use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 40 pounds.

Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Saturday hours required.

Equipment Used: Computer terminal/PC, calculator, printer/copiers, telephone.

Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.

Required Skills

Cash handling: Intermediate

Required Behaviors

Team Player: Works well as a member of a group

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.