Veterinarian Hospital Shift Lead

The primary purpose and function of the Chief of Staff is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. This position advocates for pets and their quality of life; educates clients and hospital associates on all aspects of pet health. The Chief of Staff partners with the Practice Manager (if applicable) to operate an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.

The ratio of time spent on leadership duties and practicing veterinarian responsibilities will vary depending on the hospital situation; the Chief of Staff must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20%-30% leadership duties and 70%-80% veterinarian duties.

Partner with the Practice Manager (if applicable) to manage the hospital as role models and champions of the Banfield brand to provide consistent high quality care and exceptional service to the most pets and clients and to maximize efficiency, productivity and profitability. Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; Follow all Banfield protocols and practices and be responsible for ensuring that associates achieve practice priorities while building our culture and brand.

Identify potential “bottlenecks” and formulate solutions to remove barriers in medical operations that would impede the doctors from providing world class care.

Partner with the Medical Director, Field Director, and Practice Manager (if applicable) to interview, select, train, develop, coach, mentor and, if necessary, discipline and terminate hospital associates.

Direct, lead and mentor Associate Veterinarians to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.

Work with the Medical Director to establish development plans (PDPs) for the Associate Veterinarians, and focus teams to deliver the practice priorities and exceed goals while building our culture and brand.

Effectively create and maintain veterinarians' schedules and work with Practice Manager to schedule associates to meet client needs according to Banfield guidelines, while proactively planning time off and CE scheduling.

Provide effective communication between associates, clients, field leadership and Central Team Support.

Act as communications liaison, including holding routine hospital team meetings, sharing business information and messaging to all hospital associates, ensuring they remain informed, engaged and have opportunities to provide feedback.

Provide inspirational leadership to the team by creating a positive professional relationship with the Practice Manager, PetSmart associates, adoption center agencies, clients, field leadership and Central Team Support.

Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.

Develop annual planning, budgeting and hospital productivity levels for the hospital in partnership with the Practice Manager (if applicable), Field Director and Medical Director.

Partner with area Field Director and Medical Director to execute market objectives, goals, strategies and measurements (OGSMs).

Partner with the Practice Manager to deliver outstanding financial results for assigned hospital.

Responsible for the development of technical, medical skills for veterinary assistants/technicians.

Ensure compliance with all practice policies and procedures and with all local, state and federal laws. Associate Veterinarian Responsibilities (70-80% of time)

Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow‑up visits.

Practice evidence‑based medicine and preventive care when data or guidelines exist, using sound judgment when they do not.

Practice veterinary medicine in a manner compliant with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws and Banfield Code of Ethics, along with appropriate medical record documentation; ensure the hospital team maintains complete medical records that meet practice quality control guidelines.

Lead the veterinary hospital team through the daily schedule and caseload, delegating tasks to paraprofessionals and improving hospital efficiency.

Effectively communicate diagnosis and treatment plan to veterinary medical team and client.

Perform surgery on pets as necessary for the treatment of pets within Banfield's protocols, using standard medical instruments and equipment.

Promote the safety of pets, clients and associates by ensuring the hospital team is utilizing safe restraining techniques, following standard practice guidelines, and maintaining clean, sterile and organized treatment areas, exam rooms and laboratory areas.

Strive to achieve performance metrics outlined by medical and field leadership.

Address and resolve client concerns arising from the medical care of a pet.

Quality – The consumer is our boss, quality is our work and value for money is our goal.

Conflict Management

Customer Focus

Building Effective Teams

Managing and Measuring work

Multi‑tasking – Ability to manage multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Is very orderly and excels at cutting through confusion and turning chaos into order.

Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.

ability to convert units of measurement.

Computer skills – Comfortably and confidently uses a computer and specialized software.

seeks out the most valuable work to do during times when the hospital faces low client demand.

Independence – Able and willing to perform tasks and duties without supervision.

dogs, cats, birds, reptiles, etc.).

This position requires special hours including working weekends and evenings.

Requires sufficient ambulatory skills in order to perform duties while at hospital.

Requires good hand‑eye coordination, finger‑hand‑arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

Some travel required, to assist other area hospitals as well as for vendor visits and associate education.

Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. EXPERIENCE, EDUCATION AND/OR TRAINING

Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.

Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.

1‑3 years coaching and developing associate doctors required.

Banfield offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness, and financial needs of our associates. Medical, Dental, Vision

Short‑ and Long‑Term Disability (company paid)

Flexible Spending Accounts

Legal Plan*

Health Savings Account with company funding

Paid Time Off & Holidays*

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

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