Licensed Practical Nurse, Nurse Managed Primary Care Clinic

Patient Care Specialist

Serves as a member of the Patient Care Team by providing direct patient care based upon nursing assessment and according to provider orders/protocol. Performs pre-visit planning and intake on patients with diverse problems and medical histories. Obtains electrocardiogram (EKG's), vision and hearing tests, diabetic foot/monofilament tests, performs and charts POC tests. Performs Urine Drug Screen tests for MAT(medication assistant treatment program) patients Administers injections per care plan orders Manages log and storage of medications used for substance use disorder treatment program Documents & logs Maintenance of waived testing logs (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B) and other tests as needed. Charts and applies accurate charges for all procedures/tests. Supports the Medical Department by improving the quality of care delivery, reducing the cost per visit and improving the Care Resource patient experience. Assists with the management and maintenance of department's supplies/materials/equipment and logs as needed. Assists supervisor with daily oversight, purchase orders and inventory of supplies/materials as needed. Notifies supervisor when medical equipment needs repair or calibration. Assists with the training of support staff (i.e. Patient Care Assistant, Laboratory Assistants, Receptionist/Medical Clerk) to ensure high-quality, and safe care. Actively promotes patient-centered care by maintaining effective communication with patients about wait time, patient needs and expectations and patient feedback. Escorts patient to the different areas within the medical office (check-in/out, lab, exam room). Completes all tasks sent via EHR by the requested timeframe. Ensures compliance with health center's policies and procedures. Provides nursing triage for overflow, emergency, isolation, code medical and crisis intervention patients under the supervision of the RN if needed. Assists with covid vaccination clinic and outreach, administration of injections and immunizations. Participates in meetings, audits, site visits and supports other communication efforts with external contacts as required including Joint Commission and HRSA. Prepares rooms for clinical examination and patient procedures as directed. Ensures materials/supplies/equipment are fully stocked and available. Assists Medical Providers with procedures/testing and ensures proper documentation in medical record. Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines. Quality Assurance/Compliance Ensures examination rooms are in compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards. Ensures proper documentation/logging and disposal of medication into the hazardous/black box. Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use. Safety/Cleanliness Ensures cleanliness of clinic area and examination rooms. Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager. Maintains agency guidelines relating to safety, outreach and confidentiality. Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines. Maintains and follows infection control standards and Universal Precautions as per policy and procedure. Provides feedback observations on risk management/safety assessments in work area to Registered Nurse and/or Office Manager. Understands and appropriately acts upon assigned role in Emergency Code System. Understands and performs assigned role in Agency Continuity of Operations Plan (COOP). Culture of Service: 3 C's Compassion Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions Competency Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered Commitment Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided Other Participates in training sessions and other meetings as required by the agency and/or funding sources. Participates in agency developmental activities as requested. Other duties as assigned.

No. Own transportation required

Skills

Required Verbal Communication Advanced Customer Service Advanced Bilingual (Other) Novice Written Communication Advanced Healthcare Systems Advanced Active Listening Advanced Bilingual (English-Spanish) Advanced

Preferred Bilingual (English-Creole) Advanced

Behaviors

Required Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Goal Completion: Inspired to perform well by the completion of tasks Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required High School or better.

Experience

Required 1 year: At least one year of related work experience required. She/he must have knowledge in promoting wellness and the management of chronic diseases/conditions within the primary care setting. Training in HIV/AIDS is recommended.

Licenses & Certifications

Required Biomedical Waste Cert Licensed Practical Nurse BLS OSHA Certification

Preferred ACLS