Food Runner/ Service Support

Food Runner

Monkeypod Kitchen Wailea - Kihei, HI 96753

Salary Range $14.75 - $14.75 Hourly

Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Assist servers in food service and restaurant cleanliness. Deliver food items from the kitchen to the guests' table in a timely manner.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Prepare runner stations and service areas prior to service, including setting up condiments, garnishes, utensils, beverages, and other required items.

Greet all guests in a warm, personal and friendly manner.

Check that each plate is wiped, correctly garnished and complete according to order specifications, paying special attention to any allergy modifications, prior to leaving the kitchen. Accountable for all plates leaving the kitchen window.

Deliver food items to guests' tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using the CPS method and seat position numbers.

Follow all sanitation, food safety, and allergy safety protocols to ensure the health and safety of all guests. Confirm allergy indicators on food orders and follow proper procedures when handling or delivering allergy-sensitive items.

Check for proper condiments and utensils when approaching the table to deliver food.

Maintain active communication with kitchen and management to stay informed on menu changes, 86'd items, allergy notices, and special instructions.

Maintain awareness of table numbers, guest seat numbers, and dining room sections to ensure accuracy and efficiency in service.

Assist service team as needed by removing dishes and glasses from tables or counters throughout guests' meal and take them to the kitchen for cleaning.

Keep clean kitchen pass out and runner stations, regularly checking floor for debris.

Stock service areas with supplies such as plates, utensils, pizza boxes, condiments, and to go items throughout service period.

Perform other related duties as assigned by management to support operational needs.

Qualifications Position Qualifications Competency Statement(s) Customer Oriented - Ability to take care of the customers' needs while following company procedures. Safety - Ability to work safely by following all safety policies and procedures. Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met. follow direction of computer generated tickets. Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task. Must take and pass all training tests 90% or higher. Physical Demands Lift/Carry Stand C Walk C Manually Manipulate F Reach Outward C Reach Above Shoulder O Climb F Squat or Kneel O Bend F Grasp C Speak C 11-20 lbs C 21-50 lbs O Push/Pull 13-25 lbs F 26-40 lbs O Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound - Hear verbal requests by guests, coworkers, and managers. Sense of Smell Sense of Taste Sense of Touch Ability to wear Personal Protective Equipment (PPE) - Non-slip shoes, back belt if lifting over 25 lbs. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

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