Receptionist/Front Desk Registration

At ScionHealth , we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
The Clinic Receptionist is the first point of contact for patients and visitors. This role is responsible forgreeting and directing patients, managing patient registration, verifying insurance information, scheduling appointments, and ensuring accurate data entry. The receptionist facilitates communication between patients, staff, and providers while maintaining patient confidentiality and delivering exceptional customer service.
Essential Functions
Greets and registers patients, verifies demographic and insurance information
Schedules patient appointments and manages the appointment calendar
Answers incoming calls, directs calls to appropriate departments, and takes messages as needed
Collects patient payments, copays, and provides receipts
Assists patients with completing required paperwork and obtains necessary signatures
Verifies insurance benefits and obtains pre-authorization as required
Maintains confidentiality and security of patient information in accordance with HIPAA guidelines
Manages patient flow in the waiting area and communicates patient status to clinical staff
Maintains a clean and organized reception area
Performs general clerical duties including faxing, scanning, and data entry
Knowledge/Skills/Abilities/Expectations
Excellent communication and customer service skills
Strong attention to detail and organizational abilities
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office Suite and EMR systems
Knowledge of insurance verification and basic medical terminology
Ability to maintain professionalism and confidentiality
Capable of lifting up to 20 lbs and performing repetitive tasks such as typing and data entry
Qualifications

Education
~ High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

Licenses/Certifications
~ None required

Experience
Prior Experience in a medical office, physician practice, or hospital setting (Preferred) And
Prior Experience with electronic medical records (EMR) systems (Preferred)