Senior Computer Network Support

Employment in this role is conditional upon successful execution of the contract by the client. The Senior Network and Computer Systems Administrator will perform administrative, reporting, design, and maintenance tasks on various platforms. This role requires knowledge of various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. This role will be able to provide individual and group training on the tool set and will be able to write technical and policy documentation as needed.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Maintain Server Operating Systems running on physical and VM platforms.

Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.

A solid understanding of monitoring Server Operating Systems (Windows Server, RHEL).

A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…).

A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls).

Ability to communicate complex technical subjects to non-technical customers.

Follow agreed processes and procedures for providing solutions to customer requests or issues.

Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards.

Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.

Document policies, procedures and issues in ticketing system as well as in internal knowledge base.

PhD and 0 years related experience

Interim Secret Clearance required prior to start.

Demonstrated professional experience with Windows Server 2012; Windows Server 2016.

Demonstrated experience with VMware.

Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.

Basic networking experience (TCP/IP, routing, SSH, OpenVPN).

May require additional background checks as required by projects and/or clients at any time during employment.

Ability to handle sensitive and confidential information appropriately.

Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Experience supporting Office 365.

Medical, Dental and Vision Insurance; Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Short‑Term and Long‑Term Disability options

Basic Life and AD&D Insurance (Company Provided)

401(k) Retirement Savings Plan with matching after one year

Professional remote office environment.

Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to sit for long periods of time looking at computer screen.

May be asked to work a flexible schedule which may include holidays.

May be asked to travel for business or professional development purposes.

All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.