Head of International Business Operations

Job Description Job Description Description: UDC is seeking a Director, International Operations & Growth to join our growing organization! This individual is responsible for developing, scaling, and operationalizing the business systems, delivery models, and organizational capabilities required to support the company's international growth strategy.

Serving as the operational counterpart to International Market Development, this role bridges market opportunity and delivery capability. While market leaders are responsible for identifying growth opportunities, partnerships, and geographic expansion, this role ensures the organization has the operating model, capacity strategy, delivery readiness, and governance necessary to execute successfully and profitably.

As international business expands, this role will serve as the primary owner of the international operating model, ensuring delivery consistency, resource optimization, and sustainable growth.

This position does not replace or duplicate the responsibilities of existing operations leaders. Instead, it provides cross-functional leadership and accountability for how international work is prioritized, resourced, delivered, and scaled across geographies. The role works closely with regional operations leaders, practice leaders, project delivery teams, and the UDC India organization to establish repeatable approaches for entering new markets and supporting multiple delivery modes.

S. candidates are preferred to support frequent international travel and facilitate more efficient scheduling across global time zones.

International Growth & Operating Model Leadership
Define and continuously evolve the company's international operating model to support growth across new geographies and markets.
Partner with International Sales leadership to convert growth strategies into executable operational plans.
Develop repeatable approaches for launching and supporting delivery capabilities in emerging international markets.
Identify opportunities to leverage existing operational structures and avoid unnecessary duplication across regions.
Business Planning & Portfolio Prioritization
Own the operational components of the international business plan.
Lead prioritization decisions across international opportunities, investments, and delivery commitments.
Provide leadership visibility into international growth risks, constraints, and capability requirements.

Capacity & Resource Management
Develop and maintain international capacity and workforce forecasts.
Coordinate resource planning across practices, regions, delivery teams, contractors, partners, and global delivery centers.
Recommend staffing, recruitment, partnership, subcontractor, and investment strategies to support growth.
Partner closely with UDC India leadership to align global delivery capabilities with international demand.

Ensure new international opportunities are supported by clear execution plans and delivery readiness assessments.
Establish readiness criteria for market launches, project mobilization, and resource deployment.
Monitor international operational performance, utilization, capacity, and profitability.
Partner with existing operations leaders to improve consistency across international delivery activities.

Own the framework for determining how international work is delivered.
Evaluate and recommend the optimal mix of local, regional, partner, contractor, and global delivery center resources.
Establish decision criteria for delivery model selection based on customer expectations, cost, risk, scalability, and profitability.
Standardize delivery model governance across international markets.
Continuously assess and improve international delivery effectiveness and operating efficiency.

Collaborate with International Sales leadership on expansion strategies and market-entry decisions.
Support strategic pursuits and major international opportunities.
Provide recommendations on where and how the organization should invest to support future international growth.

8+ years of experience in operations leadership, professional services management, portfolio management, or business operations.

• Demonstrated success building scalable operating models in growth-oriented organizations.
• Experience managing cross-functional initiatives across multiple geographies and organizational boundaries.
• Strong capability in resource planning, capacity management, and portfolio prioritization.
• Experience with global delivery organizations, offshore teams, or distributed delivery models.
• Strong financial and commercial acumen.
• Successful expansion into new international markets

Clear and scalable international operating model
Increased consistency across international delivery approaches
Profitability and operational performance of international business
The opportunity to work for a Platinum Esri Partner at the forefront of digital transformation for utilities globally.
Exposure to a wide range of clients, technologies, and projects across Europe and internationally.
A collaborative, project-based culture that values technical credibility alongside strong client relationships.

UDC Benefits at a glance (for full-time employees)

• Medical / Dental / Vision
• Long-Term Disability and Short-Term Disability (Employer Paid)
• Gym Reimbursement Program
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability.