Claims Liability Adjuster (Remote)

Claims Specialist

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim's management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers.

Should you reside within 50 miles of a Liberty Mutual Office in Suwanee, GA; or Boston, MA, you will be required to go into the office twice a month.

Manages an inventory of claims to evaluate compensability/liability.

Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources.

Plans and conducts investigations of claims to confirm coverage and to determine liability, compensability and damages.

Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate.

Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.

Experience in handling Bodily Injury Claims is required.

Experience in handling litigated claims is preferred but not required.

BS/BA degree or equivalent work experience.

Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training.

Continuing education courses leading to industry certifications preferred (e.g., Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.