Front Desk/Receptionist - Full Time - Evenings

The franchised Trademark by Wyndham location in New York, New York is seeking a Front Desk Agent (Franchise) to join its team at the The Beekman Tower - Trademark Collection by Wyndham?.

• *The Hotel Front Desk Agent is responsible for providing excellent customer service to guests by handling check-ins, check-outs, reservations, and guest inquiries. This position serves as the first point of contact for guests and plays a key role in ensuring a positive guest experience. Existing or new membership in the local 32BJ is required.
• *Answer phone calls and respond to guest inquiries.

• Handle guest requests, complaints, and concerns promptly.
• Process cash, credit card, and electronic payments.
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Provide information about hotel services, amenities, and local attractions.
• Ensure the front desk area remains clean, organized, and professional.
• Follow hotel policies, procedures, and security standards.
• Prepare daily reports and complete administrative tasks as required.

**Customer service excellence.

• Computer proficiency.
• High school diploma or equivalent required.
• Previous hospitality, customer service, or hotel experience preferred.
• Proficiency with hotel property management systems (PMS) and Microsoft Office applications.
• Excellent customer service and problem-solving abilities.
• Basic math and cash-handling skills.
• Flexible schedule, including evenings, weekends, and holidays.
• Existing or new membership in the local 32BJ is required.

• *Brand:** Trademark by Wyndham
• *Employment Status:** Full-time
• *This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. If you require a reasonable accommodation to complete an application, please email your request to: View email address on click.appcast.io are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.