Customer Service Officers

Join The Team: Client Services Specialist (CSS)
TeamBuilders is a community-based behavioral health organization with a vision to provide unconditional care to adults, children and families. TeamBuilders' commitment also translates to its employees and their families. TeamBuilders truly promotes work-life balance and creativity. TeamBuilders encourages employees to pursue their passions, participate in educational opportunities, and enjoy the work they do. TeamBuilders offers supervision and training opportunities to all its staff. TeamBuilders also sets high expectations for achieving excellence in service to the community. The pursuit of excellence is fundamental to employee success and growth within the organization.
Location: Santa Fe, NM
Impact: Be the face of healing for our community. Are you a compassionate, organized professional who thrives on making others feel welcome? At TeamBuilders Behavioral Health, we provide unconditional care to children, adults, and families. As a Client Services Specialist, you are our first impression. You aren't just answering phones; you are the bridge that connects individuals in need to life-changing mental health services.
Why You'll Love Working Here (Our Benefits)
We believe that taking care of our community starts with taking care of our team. TeamBuilders offers a robust rewards package designed for your well-being:

Health & Wellness: Comprehensive medical, dental, and vision insurance for eligible employees, with 75% employer contribution toward the base medical plan.
Time to Recharge: Generous Vacation Leave (ranging from 6.5 to 26 days per year based on tenure), plus 9 Paid Holidays.
Secure Future: 401(k) Retirement Plan with a 3% employer match after one year of service.
Family Support: Dedicated Maternity, Paternity, and Bereavement leave.
Professional Growth: Access to structured clinical supervision, training, and loan repayment programs (HRSA, NHSC, and STAR).
Culture: A supportive, "unconditional care" environment that promotes work-life balance and creative problem-solving.
What You'll Do

Be a Welcoming Presence: Greet clients with warmth, providing a comforting environment for those seeking support.
Coordinate Care: Manage psychiatric service scheduling, perform brief intake interviews, and verify insurance to ensure seamless access to care.
Empower Families: Build positive relationships with parents and caregivers, assisting them with essential paperwork and program enrollment.
Drive Success: Collaborate with our clinical team and school partners to process referrals within 24 hours, ensuring no one waits for the help they need.
Who You Are

A Natural Communicator: You are friendly, professional, and ideally bi-lingual (English/Spanish) to best serve our diverse Northern New Mexico community.
Detail-Oriented: You're a pro at multitasking—handling everything from Google Suite and EMR data entry to maintaining a pristine lobby.
Committed: You hold a High School Diploma/GED (Bachelor's preferred) and are dedicated to upholding the highest standards of conduct.
Ready to build a stronger community with us?