Head of Operations Management (m/w/d)

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on Blog. About the Team The Community Originals team at Twitch produces some of the most unique and engaging competitive content in livestreaming. We are looking for a Competition Operations Manager to lead the strategic development and execution of competition formats for Twitch Rivals. About the Role As a Competition Operations Manager, you will be an expert in translating game mechanics into compelling tournament structures uniquely produced for content creators of varying skill levels. You will work closely with internal teams and external vendors to ensure competitive integrity, mitigate risk, manage quality assurance, and clip worthy experiences that align with our product goals. Create competition formats and game balancing strategies, seeking feedback from stakeholders including internal teams, vendors, publishers, and creator headliners.
Manage Execution Plans: Proactively manage tournament and production vendors in producing Competition Execution Plans (CEP) and Pre-Morts to ensure all operational risks are identified and mitigated.
Lead Testing & QA: Coordinate and participate in playtests with vendors and manage the QA testing of custom builds for special events.
Manage Prizing Payouts: Define prize pool distributions and validate player payouts with internal accounting teams.
Drive Compliance: Lead the creation and submission of legal rulesets for each tournament.
Own Competition Operations: Update, establish, and build competition related processes via team productivity tools like Airtable, Google Suite, and Discord to support all competition related needs.
Monitor Live Operations: Oversee competition administration during events, participating in escalations and producing incident reports to improve future operations.
Partner with Community Originals, Legal, Accounting, Partnerships, Business Development, and other cross functional teams to ensure seamless event delivery.
You Have: Experience: 6+ years of experience in competition operations, esports, or professional sports management.
Experience: 3+ years of experience in producing content creator/streamer focused content.
A deep understanding of how to \"min/max\" games and adjust formats to meet specific, often nuanced, product goals.
Analytical Skills: The ability to vet team balance across various game genres in a sometimes skill-nebulous, streamer-focused landscape.
Project Management: Proven experience managing vendors and production timelines for high-stakes live or online events.
Bonus Points You have a deep understanding of genre-specific game mechanics (e.g., You are an active member of the Twitch community and stay ahead of gaming trends.
Perks Medical, Dental, Vision & Disability Insurance
Flexible PTOAmazon Employee Discount
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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