Field Service Engineering

Standard (Mon-Fri) Environmental Conditions
Office Job Description
As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
This position is responsible for the installation, management, repair, and remote support of medical equipment especially Phadia200. This position will be tasked with improving the company's value and maximizing our benefits by good communicating with customers to understand and speedy/accurately support their needs. You can work in accordance with the global headquarters and medical equipment import management guidelines and collaborate with other departments if necessary.
Field Service Engineer

Installation, preventive maintenance, repair, troubleshooting, upgrades, and technical support for medical/clinical instruments
Korea (office is in Seoul, visit approx. once a week)
Entry to early career
Provides onsite installation of instruments, upgrades, updates, repairs, and preventative maintenance service
Achieves specified revenue targets while satisfying customer from instrument repair, installs and PMs.
Collaborates with application team to resolve customer issues and improve processes.
Follows all reporting responsibilities of Field Problem Report (FPR) and Field Service Report (FSR) submissions.
Is familiar with and follow policies that pertain to the handling of spare parts:
ordering, usage, returns, physical count, stock management, etc.
Executes installation Qualification & Validation Products at customer sites.
Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers, and competitors
Requires a bachelors degree in bio medical engineering or related field
Referred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
Experience in related medical device engineering and/or customer skills
Strong networking skills and ability to quickly build relationships
Good knowledge in the usage of Microsoft Officer programs (word, excel, PowerPoint) CRM, and internet tools
Good communication skill with global service team in English.
Long-distance out-of-office work possible
Valid driver's license and ability to travel up to 50-75%
Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
Excellent customer service skills and professional demeanor

• ???? ? ??? ?? ??
• ? ?? ????? ???? ???? ???? ???? ?? ???? ??? ??? ???? ?? ???? ????.
• ?? ?? ???? ????? ? ??? ?????? ?? ????, ?? ??? ?? ?????.
• ?? ?? ?, (Veteran) ??? ????? ??