Head of Business Operations - Remote

MARKERY LAW LLC HEAD OF OPERATIONS

Are you someone who naturally brings structure, clarity, and follow-through to a fast-moving business? Are you energized by supporting visionary leaders and ensuring the operations run smoothly behind the scenes? Our ideal Head of Operations is:
You build structure, refine workflows, and ensure processes are created and consistently followed.
Adaptable & Non-Rigid Communicator : You communicate with clarity and intention, both verbally and in writing, especially in a remote environment. Collaborative & Low Ego : You value every member of the team and work well in a non-hierarchical, partnership-driven environment. As our ideal Head of Operations, you bring a powerful blend of strategic thinking and operational excellence. You operate efficiently, always seeking smarter, more effective ways to move the business forward. In this role, you play a pivotal part in shaping how Markery Law operates by freeing up the founders, strengthening the foundation, and helping the firm scale with intention and confidence.
The responsibilities of the Head of Operations role include, but are not limited to:
Own the day-to-day operations of the firm, ensuring all functions run smoothly and efficiently identify gaps, remove bottlenecks, and proactively solve operational challenges
Act as the central point of coordination across the business, keeping work aligned and moving forward
Process Development & Continuous Improvement
Evaluate, build, and refine workflows across key areas of the business to improve efficiency and scalability
Continuously identify and implement improvements to systems, tools, and overall operations
People Operations & Team Support
Support performance management, including tracking goals, reviews, and driving accountability across the team
Manage PTO, scheduling, and team coordination while fostering a high-performing, collaborative, and accountable work environment
Financial & Administrative Operations
Coordinate with bookkeeping and finance to support payroll, invoicing, expense management, and overall financial operations
Review financial reports and support budgeting, forecasting, and KPI tracking to inform leadership decision-making
Ensure accuracy and efficiency across billing, collections, and financial workflows
Vendor & Systems Management
Manage relationships with external vendors and service providers
Clio, CRM, internal platforms) to ensure effective use
Research and implement new tools or vendors as needed to improve operations
Project Management & Strategic Support
Support firm-wide initiatives and special projects from planning through execution, ensuring alignment with business goals
Prioritize and manage multiple initiatives across the business, maintaining momentum and focus
Provide operational support to leadership by keeping them informed while removing them from day-to-day project details and ensuring timely completion
Recruiting & Remote Management
Help build and maintain a strong, high-performing team aligned with company values
Manage communication, meetings, and alignment across a fully remote team
Assist with marketing and business support initiatives as needed

** This is full-time, 100% remote position based out of Washington, DC. **

5+ years of experience in role of operations leadership, business operations, or general management (Director of Ops., Success leading and managing multiple functional areas (e.g., operations, HR, finance coordination, admin)
~ Prior experience in a law firm or legal services environment
Background in HR operations (onboarding, offboarding, payroll coordination, performance management)
Demonstrated ability working and leading in a remote or distributed team environment
Exposure to financial operations (budgeting, reporting, KPI tracking, P&L ownership)
Familiarity leveraging tools such as Clio, CRM systems, or workflow/project management platforms
Proven success scaling operations and driving revenue growth toward $10M+
Exposure to marketing, branding, or business development support within a professional services firm
Bachelor’s degree (or equivalent professional experience)

Markery Law LLC is a boutique trademark law firm based in the DC/DMV area, focused exclusively on trademark prosecution, brand protection, and global portfolio management. Founded in 2014, the firm serves mid-market companies with complex, multi-jurisdictional brand portfolios across industries such as consumer goods, technology, food & beverage, and professional services. We operate with a business-first mindset, providing strategic counsel that mirrors the experience of in-house legal teams while maintaining the personalized service of a boutique firm. With a fully remote team of approximately 10 professionals, Markery Law has built its reputation through long-standing client relationships and a nearly 100% referral-based growth model. S. and internationally, delivering thoughtful, proactive trademark strategy designed to protect and strengthen brand assets over the long term.
Fully Remote Flexibility : Enjoy the freedom to manage your schedule and priorities
Impact on Business : Play a key role in how the firm operates, scales, and grows
Performance-Based Rewards : Compensation structure that includes quarterly bonuses tied to firm performance and key results
PTO : Birthdays off, ½ days off in summer on Fridays between Memorial Day to Labor Day
PARTNERSHIP: We pursue the highest standard of legal work, every time.
We understand the weight of brand decisions and treat every matter accordingly.

Salary: This role offers a base salary of $90k–$115k, complemented by an annual performance bonus of up to $25k. Bonus is distributed in quarterly installments based on a combination of business profitability and individual KPI achievements.
Benefits: PTO, Health, Dental, Vision, Life, Disability, 401K
If you are ready to partner directly with the founders to turn vision into execution and make a real impact, this is your opportunity to lead operations that truly matter.