Hostess/Cashier - Restaurant

Description

Why This Role Matters
The Host/Cashier is the first point of contact for every guest and plays a key role in delivering the warm, welcoming experience Trapper's Sushi is known for. This role is responsible for greeting guests, managing the flow of the dining room, handling payments, and maintaining an organized and efficient front-of-house environment.

What You’ll Do

Greet all guests with warmth, enthusiasm, and a genuine desire to create a memorable experience

Manage the waitlist, seating rotation, and table availability to ensure smooth service flow

Answer phones promptly and handle takeout orders with accuracy and attention to detail

Process payments, handle cash/card transactions, and follow all cash-handling procedures

Maintain cleanliness and organization of the host stand, lobby, menus, and restrooms as assigned

Communicate clearly with servers, managers, and kitchen staff regarding seating, large parties, and special requests

Monitor lobby conditions and guest needs, including ADA access and accommodations

Support to-go order packaging and accuracy when volume requires

Follow all company safety, sanitation, and cleanliness standards, including proper chemical handling and PPE use when cleaning

Demonstrate teamwork, integrity, and respect while upholding a positive and inclusive work environment

What’s In It For You

Competitive pay ($15.15/hr. + tips)

Medical insurance - 80% employer paid after 60 days (with qualifying hours)

401(k) with company match (eligible after 1 year of service)

Voluntary dental and vision coverage

Employee Assistance Program (EAP)

Paid sick leave (per WA state/local laws)

Employee meal discounts

Opportunities for advancement within a growing restaurant group

Supportive, team-oriented culture

Requirements
What You Bring to the Table

Previous customer service or hospitality experience preferred but not required

Strong verbal communication skills and ability to engage with guests in a friendly, professional manner

Ability to multitask and maintain composure in a fast-paced environment

Attention to detail when entering orders, quoting wait times, or processing payments

Ability to follow written and verbal instructions

Must obtain a valid Food Handler's Permit/State Food Worker Card prior to the first day of work (per state law)

Physical Demands & Work Environment

Standing for long periods of time

Frequent walking, bending, and reaching

Lifting up to 25 lbs. (menus, to-go bags, supplies)

Working in high-traffic areas with constant guest interaction

Occasional exposure to outdoor weather conditions while managing front-door flow

Compliance & Equal Opportunity
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA). Employees in this role are entitled to overtime pay for hours worked over 40 in a workweek (or applicable state law standard).

Trapper's Sushi is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by law. This applies to all employment practices including recruiting, hiring, training, promotion, compensation, benefits, and disciplinary action.

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