Emergency Dispatcher - 3rd Shift

Salary: $62,798.00 - $77,129.20 Annually
Location : El Paso County, Colorado Springs, CO
Job Type: Full-Time
Job Number: 2600277
Department: Sheriff's Office
Division: Administrative Mgmt Bureau
Opening Date: 06/27/2026
Closing Date: 7/12/2026 11:59 PM Mountain
FLSA: Non-Exempt

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VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES

Service Focused • Collaborative • Accountable • Trustworthy • Transparent

Job Summary
Base pay for this position will be $62,798.00
The Sheriff's Office provides public safety at all times and therefore every position is deemed essential. All positions are in-person and not eligible for remote work. Every position is also subject to recall based on the needs of the Office to keep the community safe.
This position has an anticipated work schedule of Day or Night Shift; 8- and 10-Hour Shifts covering a 24-hour operation, subject to change.
Please be advised this position may close without advance notice, should we receive a sufficient number of applicants.
Receives and answers 911, emergent, and non-emergent telephone and text calls for multiple police, fire, and other agencies in El Paso County. Dispatches law enforcement agencies, fire departments, search and rescue, and medical units. Provides pre-arrival instructions on medical and fire calls. Performs data entry and retrieval within multiple computer systems; performs administrative duties as needed. Assists in all areas of the training program, including training personnel on the functions and duties of the Communications Center. Assigned to special projects and working groups as directed. Assumes shift supervisory duties in the Supervisor's absence, as assigned. This position requires excellent decision-making with sound judgment and communication skills as well as the ability to multi-task while maintaining a high degree of emotional self-control in potentially stressful, negative, and sometimes aggressive situations.
Essential Duties/Responsibilities
Answers, evaluates, and prioritizes 911, emergent, and non-emergent telephone and text calls.
Calms, negotiates, and interviews callers to obtain complete and accurate information to determine the urgency and need for emergency services.
Prioritizes and documents information and ensures timely notification to the appropriate agency.
Provides self-help and pre-arrival instructions to callers when appropriate using established protocols.
Enters and monitors all calls for service and unit activities utilizing a Computer Aided Dispatch (CAD) System for numerous law enforcement agencies, fire departments, and several individual County and municipal departments.
Tracks the status and location of emergency responders and other field units. Maintains accurate and complete logs of records of communications; maintains handwritten notes in the event of a CAD failure.
Dispatches law enforcement agencies, fire departments, search and rescue, and medical units using a digital 800 MHz radio system. Transmits and receives messages and information to and from emergency responders and other field units.
Operates various paging and notification systems, monitors, and updates inter-agency emergency notification systems.
Provides investigative support through data entry and retrieval in CAD, NCIC/CCIC, records management system, jail management system, and other resources. Conducts searches for warrants, driving status, vehicle registrations, and criminal history. Relays information to appropriate personnel.
Enters, confirms, updates, and modifies data in NCIC/CCIC regarding warrants, missing people, stolen vehicles or guns, and other records.
Operates and performs routine checks for telephone and radio recording systems; coordinates repairs to systems as needed.
Provides excellent customer service to all citizens, emergency responders, and staff; maintains effective working relationships.
Maintains confidentiality for citizens, emergency responders, and other employees.
Provides on the job training and mentoring for new hires in the Communications Center as directed.
Assists the Communications Center training program, including conducting scenarios and tests for all disciplines of dispatching and call taking. May provide training to other sections, departments, or outside agencies as needed.
Demonstrates knowledge and adherence to established rules, policies, and procedures. Completes job-related training and continuing education as required, within allowable time limits.
Provides courtroom testimony as required.
Assigned to special projects and workings groups as directed. May participate in tabletop and full scales exercises as assigned.
Assumes shift supervisory duties as assigned.
Performs other duties as required.
Qualifications
Knowledge, Skills, and Abilities
Successful completion of the Communications Center training program required.
Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.
Knowledge of geographical locations within El Paso County and surrounding agencies.
Ability to understand and utilize CAD, radio, telephone, and other computer systems while monitoring multiple computer screens.
Ability to hear and speak clearly on a two-way, multi-channel radio system with multiple frequencies while hearing and recording a variety of radio voice transmissions.
Ability to memorize, retain, and accurately recall information and codes while performing other tasks simultaneously.
Ability to communicate and understand citizens, emergency responders, and other team members effectively and professionally under times of extreme stress.
Ability to prioritize, organize, and balance multiple tasks at the same time while maintaining a high degree of accuracy.
Ability to adapt to constantly changing situations and effectively take appropriate action; exercise critical thinking, sound judgment, and decision making while obtaining information quickly and accurately.
Ability to remain calm and efficient during times of heavy workload.
Ability to effectively handle varying degrees of stress in a multitude of emergency and non-emergency situations.
Ability to understand and execute complex verbal and written instructions, policies, and procedures.
Ability to type 40 words per minute accurately while receiving information relayed over the telephone and/or radio.
Ability to read, write, speak, and understand the English language at a level adequate to perform the duties of the position.
Maintain regular and punctual attendance.
Required Education and Experience
~ High school diploma or equivalent education.

Licenses/Certificates
Must possess and maintain a valid driver's license.
Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.
Must possess and maintain a valid CPR Certification within thirty days of starting the Dispatch General Training Academy.
Must possess and maintain NCIC/CCIC Certification within thirty days of starting the Dispatch General Training Academy.
Must obtain a National Center for Missing and Exploited Children (NCMEC) Certification within thirty days of starting the Dispatch General Training Academy.
Must possess and maintain an International Academy of Emergency Medical Dispatch Certification within thirty days of starting the Dispatch General Training Academy.
Pre-Employment Requirements
Must pass pre-employment testing which includes a typing test for speed and accuracy.
Must pass background investigation, motor vehicle record check, drug screen, hearing and vision test, and truth verification examination.

Work Conditions
Duties are performed onsite, in a potentially high stress emergency dispatch environment. Position requires shift work to ensure coverage for operations 24-hours per day 7-days per week; will be required to work days, evenings, and/or overnights depending on shift assignment. Will be expected to work weekends and holidays. Position is subject to on-call status, emergency call outs, and potential overtime. Prolonged periods of standing or sitting may be required.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.
Sheriff's Office Employees:
01

How did you learn of this position?
I am currently employed by the Sheriff's Office
I am currently employed by El Paso County
El Paso County Website
Indeed.com
Employee Referral
Social Media (Twitter/Facebook)
LinkedIn
University/College Career Site
Industry-specific Career Site
Professional Membership Career Site
Career Fair
Other

02

Please select your highest level of education:
High school diploma or equivalent education
Associate's degree
Bachelor's degree currently in progress
Bachelor's degree
Master's degree or higher
None of the above

03

If applicable, please specify the major associated with your college degree.
04

Do you have a high school diploma or equivalent education?
Yes
No

05

Can you type at least 40 words per minute accurately?
Yes
No

06

Do you have a valid driver's license?
Yes
No

07

Do you currently have a valid CPR Certification?
Yes
No

08

Do you have a NCIC/CCIC Certification?
Yes
No

09

Do you have a NCMEC Certification?
Yes
No

10

If selected for this position, are you able to work day, evening, and overnight shifts as well as weekends and holidays, as required by departmental needs?
Yes
No

11

Please share why you want the position of Emergency Services Dispatcher with the El Paso County Sheriff's Office.
12

Have you read, and do you accept the work conditions as outlined in the job posting?
Yes
No

13

The Sheriff's Office employs a "non-release" hostage policy. This means that in the event you are taken hostage, either inside or outside of a Sheriff's Office facility (vehicles included), we would do everything within our power in order to secure your release; however, we would never release an inmate or prisoner. Can you work in an environment that operates under a policy such as this?
Yes
No

Required Question