Hotel Head Of Housekeeping

Description
Supervises and controls the labor and costs of the housekeeping department. Maintains clean guest/public areas at all times. Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures.

Prerequisites
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

One year of experience supervising at least 3 associates

Three years’ housekeeping experience in lodging, housing, hotels, hospitals, or care facilities

High school diploma or equivalent

Summary of Essential Job Functions

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.

Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.

Must be able to see and hear

Must be able to communicate with other associates and/or guests.

Required Knowledge, Skills and Abilities
Knowledge

Supervising and managing staff techniques.

Through knowledge of materials, supplies and equipment used in the housekeeping department.

Entire property, staff, services, hours of operations, type of rooms, locations, rates, discounts.

Safety and security measures. Report or correct any hazardous conditions observed immediately.

Skills

Follow and manage using LBA procedures and policies.

Must be organized to maintain logs, bibles, checklist, and inventories as scheduled.

Basic computer skills/experience: pull reports break out house, check house inventory.

Management skills: interview, train, coach, motivate, counsel, discipline and termination process.

Payroll: ability to input payroll, store timecards, and maintain weekly reports.

Follow and manage using LBA procedures and policies.

Abilities

Be able to multi task, remain service centric.

Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.

Assist guest with issues, being professional and maintaining hospitable caring attitude.

Establish and maintain effective working relationships with associates and department heads.

Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.

Must be able to exercise discretion to maintain guest privacy.

Ability to understand and follow oral and written instructions.

Specific Responsibilities

Manage and coordinate the activities of the Housekeeping Team. This is accomplished through daily shift meetings, monthly department meetings. Maintain agendas and sign in sheets for these meetings.

Train new housekeeping associates, provide ongoing coaching and written documentation of disciplinary actions.

Assist with interviewing and hiring for housekeeping and laundry departments.

Inspect all areas of the hotel: rooms, public space, back of the house, grounds to ensure sanitation, brand standards and all health and safety requirements are met.

Maintain the necessary items to effectively operate the housekeeping and laundry departments. This includes but not limited to guest loaned items i.e. - roll aways, cribs, microwaves, refrigerators, etc. This is done through monthly inventories, proper ordering, receiving and maintaining supplies. All invoices will be logged and processed for payment. This will include coding, filing and inputting.

Ensure all equipment is in proper working order - vacuums, laundry equipment, carts, etc..

Ensure safety and security of guests/associates by overseeing room key controls

Present training resources, including brand and vendor training, to all housekeeping staff for continuous education

Schedule and work within the designated labor model.

Ensure all staff are following existing policies to maintain guest privacy; implement new policies, as needed.

Working Conditions / Special Requirements

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.

Standing, walking for long periods of time while maintaining a friendly professional image.

May be required to work any day/shift, including weekends.

Periodic overnight travel required may be required.

Positions for Possible Advancement

Executive Housekeeper

Assistant General Manager

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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