Head of Operations & Business Management

Operations SupervisorAFL is seeking an experienced Operations Supervisor to support our growing Data Center Operations team. This role provides direct oversight of operational activities, workforce coordination, reporting, resource planning, and project support for multiple data center construction and infrastructure projects. The Operations Supervisor serves as a key leader within the organization, working closely with Operations Managers, Construction Managers, and project leadership to ensure the efficient execution of daily operations, workforce productivity, customer deliverables, and project performance.The Operations Supervisor plays a critical role in driving operational excellence, supporting field teams, managing project resources, and ensuring that customer requirements, safety standards, and operational objectives are achieved.This is a night shift position - 6 PM to 6 AM M - FResponsibilitiesOperations Leadership & Performance ManagementSupervise daily operational activities across assigned projects and job sites.Support Operations Managers in achieving production, quality, safety, and customer satisfaction goals.Monitor key performance indicators (KPIs) and operational metrics.Identify operational challenges and implement corrective actions to improve efficiency and performance.Provide leadership and support to field personnel and project teams.Operational Reporting & AnalyticsPrepare and review daily, weekly, and monthly production reports.Track project performance metrics and operational indicators.Analyze project data to identify trends, risks, and improvement opportunities.Present operational updates and reports to leadership and customers.Ensure reporting accuracy and consistency across projects.Workforce Supervision & Resource PlanningOversee workforce utilization, labor productivity, and staffing requirements.Assist with manpower forecasting and workforce planning.Coordinate employee onboarding, badging, training, and site access requirements.Monitor labor reporting and timekeeping activities.Support employee development, coaching, and accountability initiatives.Project Coordination & Schedule ManagementCoordinate resources and activities across multiple projects.Support project schedules, milestones, and deliverables.Assist project leadership with planning and execution strategies.Communicate schedule changes, manpower needs, and operational priorities to stakeholders.Ensure alignment between field operations and project objectives.Material & Equipment ManagementOversee material delivery schedules and inventory requirements.Coordinate equipment assignments, rentals, maintenance, and returns.Address material shortages and equipment-related issues.Monitor project asset utilization and accountability.Support logistics planning for operational efficiency.Customer Relations & ComplianceEnsure customer-required documentation is completed accurately and on time.Maintain organized project records and audit-ready documentation.Support compliance with contract requirements, safety standards, and customer expectations.Participate in customer meetings and provide operational updates.Monitor project closeout documentation and reporting requirements.Subcontractor CoordinationSupport oversight of subcontractor performance and production activities.Review subcontractor reports, certifications, and required documentation.Assist with invoice validation and production reconciliation.Coordinate communications between subcontractors and project teams.Ensure subcontractor compliance with project standards and customer requirements.QualificationsAssociate's degree in Business, Construction Management, Project Management, Operations Management, or a related field preferred.High school diploma or equivalent required.Minimum 5 years of experience in operations supervision, construction management, telecommunications, data center operations, infrastructure projects, or a related industry.Experience leading teams in a fast-paced operational environment.Strong proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.Experience with operational reporting, dashboards, workforce planning, and performance tracking.Excellent organizational, leadership, communication, and problem-solving skills.Experience supporting construction, data center, or infrastructure projects preferred.Required SkillsStrong leadership and team management abilities.Operational planning and resource coordination skills.Advanced analytical and reporting capabilities.Strong organizational and decision-making skills.Ability to manage multiple projects and priorities simultaneously.Excellent verbal and written communication skills.Customer-focused mindset with a commitment to operational excellence.Strong problem-solving and conflict-resolution abilities.Physical RequirementsAbility to sit, stand, walk, and work on a computer for extended periods.Ability to visit active construction and data center project environments.Ability to travel as required to support project operations.Ability to lift up to 25 pounds occasionally.This is an on-site position with travel requirements based on project location and business needs.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.