Service Writer - FULL TIME

Falzone’s Towing Service, Inc. is a respected leader in towing and hauling throughout the Northeast, recognized for its commitment to quality, teamwork, and customer satisfaction. Located in Wilkes Barre, PA, the company is seeking a dedicated Service Writer to join its Service Department. This full-time role offers the opportunity to work on first and/or second shifts, supporting commercial truck and diesel engine customers by ensuring their vehicles receive prompt and accurate service. As a Service Writer, you will be a vital link between customers and technicians, helping to keep both the company fleet and client vehicles operating smoothly and efficiently. Assess commercial truck and diesel engine issues by listening to customer concerns, clarifying symptoms, and collaborating with mechanics during inspections.

Review vehicle maintenance records and service schedules to determine necessary repairs and services.

Develop accurate estimates for repairs by calculating materials, supplies, and labor costs.

Prepare detailed repair orders, documenting symptoms, problems, causes, and required repairs or services.

Obtain customer approval for recommended repairs and accurately enter information into the service database system.

Communicate clearly with customers regarding estimates, repair status, and expected completion times.

Work closely with mechanics and other team members to ensure timely and high-quality service delivery.

High school diploma or equivalent required.

• 3-5 years of experience in a diesel or automotive environment preferred.
• Experience in a heavy truck dealership or fleet setting is a strong asset.
• Demonstrated commitment to delivering outstanding customer service.

Comprehensive health insurance

• Dental and vision coverage
• Company-paid group term life insurance