Client Service Rep, Call Center - Remote

Basic Function
This is a remote work from home position (Part time)
Responsibilities
The following duties and responsibilities represent the essential functions of the job. A BDC Agent may be required to perform additional duties, as assigned.
Answer incoming phone calls from multiple dealerships
Pull up spreadsheets and log information on multiple tabs
Assist in obtaining basic demographic information about each customer and log that information in our database
Schedule appointments and be able communicate to the dealership with customer needs Communicate all missed opportunities or escalated calls to upper management
Work in a team environment to provide customers a top-level experience
Be courteous and professional on every interaction with a customer on each call
Skills
Outstanding communication skills, both verbal and written
Enjoy talking on the phone and willingness to help customers
Basic computer skills and phone etiquette Friendly and professional manner Strong organizational skills with the ability to multitask in a fast-paced environment
Strong typing skills Self motivated
Ideal Work Space

• Must have existing high-speed Internet access at home minimum 1GB
• USB-Headset required
• Quiet, noise-free home office space, free of distractions
• Computer Specs- Must have 2 Screens
• 1.4 GHz or higher Intel Core 2 Duo processor or compatible
• 2 GB of RAM recommended minimum
• Google Chrome Installed

Experience
Sales - Service /Call Center/BDC Experience (1+ years preferred)
Customer/Client Service Experience (1+ years preferred)
Knowledge of Automotive Industry Preferred
Remote (1+ years)
Physical Requirements
Sitting at computer for hours at a time, vision, close-up work, extensive computer work, speaking on the phone
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