Head of Operations & Business Management

Modern facilities

Clean, late model equipment

Competitive weekly pay

Health, Dental, Vision, AD&D, 401(k), etc.

Paid holidays (8); paid vacation and personal days

Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error‑free manner as well as within established service center budget guidelines.

System for P&D and Dock Operations as well as trailer utilization report to maximize resource (i.e. company assets, equipment, personnel) capabilities.

Observe, inspect and measure proficiencies in service center personnel to determine changes in work practices and/or procedures necessary to improve overall service center operations.

Review logs and reports and confer with shift supervisory personnel to ascertain scheduling, production and administrative support function requirements.

Maintain superior internal and external customer relations, consistent with company policies.

Receive constructive criticism and praise in a business‑like fashion and maintain a professional, positive attitude.

Assist in the training, development and evaluation of all supervisory and production personnel work performance and recommend or initiate personnel records documentation.

Inspect Service Center facilities for conformance to prescribed standards of safety and cleanliness.

Inspect service center for security, such as Bay doors locked at the end of each shift, tractors locked, key properly stored in designated area, freight in appointment trailers locked.

Work closely with Line Coordinator in the planning and implementation of line haul schedules to ensure consistent attainment of on‑time service performance requirements.

i.e. line haul, sales, maintenance and claims.

Issue directives to subordinates to coordinate the movement of expedited, late or special circumstance freight.

Is knowledgeable and has understanding and application of company safety practices including DOT, EPA, ICC and OSHA rules and regulations and ensures worker compliance.

Assist in the preparation and conduct of regular service center meetings in order that all supervisory, staff and production/service personnel might be properly informed relative to service center performance, company trends, sales/marketing plans as well as individual accomplishments and performances.

Coordinate and facilitate Company as well as service center sponsored TQM Continuous Improvement Process; is persistent in our corporate commitment to quality and excellence. Has managed Drivers and Dockworkers

This position requires the ability to perform a combination of administrative and operational duties in an office and dock environment. Duties may include standing and walking for extended periods, pushing or pulling equipment, operating material‑handling equipment, and occasionally assisting with physical dock tasks such as handling freight and related materials.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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