Head of Project Management and Delivery

Work in close partnership with our Solution Delivery Team, Customer Success Team and Customers to ensure that customer onboarding and use case delivery is successful and seamless
Manage projects end-to-end for our Strategic and Enterprise customers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live support
Effectively manage escalations and scope change and implementation of multi-phased projects including monitoring project quality, timeline, hours allocation, risk and performance
Serve as the single point of contact for customers to manage all project responsibilities
Coordinate and lead daily stand-ups as well as weekly and monthly status meetings with Customer Business and Technology stakeholders
Track and manage projects and delivery performance, focusing on customer satisfaction, measurable outcomes and high quality
Manage multiple programs and projects end-to-end using the appropriate project management framework and methodology
Demonstrate proficiency in integrating systems, processes and data ensuring seamless connectivity and efficiency
Validate test plans, test cases, UAT plans and traceability matrix extensively in IT Service Management (ITSM) projects
Oversee the installation and configuration of new systems and customize them for the organization
Bachelor's degree in Computer Science, Mathematics, Software Engineering, Electrical Engineering, Physics, or Data Science or related field or foreign equivalent
Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics and Data Science
Experience in successfully managing large scale, enterprise SaaS projects with a strong command of project management such as phasing and milestone tracking
Experience building playbooks, executing against playbook milestones and project tasks created to improve delivery efficiency and productivity
Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
Strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
Core project management skills, including financial management, project planning, scheduling, resource management, senior stakeholder communications, and risk management
Position reports to company headquarters in Santa Clara, telecommuting permitted
At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. Rest and Recharge: Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
Comprehensive Health Benefits: We've got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
Invest in Your Future: We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company's success and growth.
Flexible Work Options: For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.
Ushur is an Equal Opportunity Employer: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state or local laws.

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