Head of Programme Management

Residential Program SupervisorThe Residential Program Supervisor provides leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Utilize a strength-based approach to foster staff growth and participant opportunity. Train, guide, and support staff to ensure effective service delivery. Oversee program operations by monitoring interactions, documentation, feedback, and data to maintain compliance with Federal, State, and Mental Health Association policies and regulations.Pay Rate: $52,000 - $54,000 annuallyOpen Shift: Monday through Friday 9am-5pm (40hrs), some flexibility requiredKey Responsibilities:Directly supervise, train, and support residential staff to promote autonomy and ensure compliance with all policies.Assist staff in engaging residents in daily living activities and monitor participant well-being.Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes.manage records and reports.Respond promptly to medical and psychiatric emergencies; Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly.Manage program budgets, ensuring adherence to agency and participant funds protocols.Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.facilitate annual training on human rights and fire safety.About Integration & Community Living (ICL):The Integration & Community Living (ICL) program supports individuals with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services across Western Massachusetts. With over 60 years of experience, MHA helps individuals transition from institutional settings into homes where they can grow, make choices, and fully participate in community life. We celebrate diversity and are committed to creating an inclusive environment for all employees.