Head of IT Operations - Fully Remote

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

Forge the Future: Join Voyager Technologies

At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. You’ll help lay the foundation for humanity’s future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. The Manager, IT Operations & Delivery is responsible for leading Voyager’s IT operations function, including service desk, device management, onboarding and offboarding, and IT support to ensure that Voyager’s technology foundation scales reliably with the pace of the company’s growth.

This position reports to the Chief Information Officer (CIO) and is part of the Information Technology organization. This role is on-site in Long Beach, CA , with regular travel to Voyager facilities and operational sites across the United States required. Candidates will also be considered on-site in Houston (Webster), TX; Lead Voyager’s IT operations function, including service desk and Tier 1-3 end-user support, identity and access management, device lifecycle management (strategy, procurement, provisioning, decommission, and inventory management), and IT onboarding and offboarding programs that serve a rapidly growing, geographically distributed workforce

Build with an AI-first approach; seeking opportunities to scale with AI support wherever possible

Build, lead, and develop a high-performing IT operations team, establishing clear service delivery standards, SLAs, escalation frameworks, knowledge base, and a culture of accountability and continuous improvement

Partner with the cybersecurity team to ensure IT operations practices align with Voyager’s cybersecurity posture, CMMC requirements, ITAR and EAR compliance obligations, and enterprise risk management framework

Manage vendor relationships, managed service providers, and technology partners that support IT operations, driving performance accountability, commercial discipline, and alignment to Voyager’s strategic direction

Own configuration and development of the IT Service Desk software to ensure auto-triage, ticket assignment, ticket health dashboards, individual performance metrics, and excellent customer UX for ticket submissions.

Own device management ensuring pre-configured ready-to-go devices for all employees, within budget; including device inventory and outsourcing vendor management and development

Own User Training for employees to ensure they know how to use our tools and systems to receive IT support and ticketing.

Develop Voyager’s IT ticketing system; ensure a modern IT ticketing experience for all users

If you don’t see the right role right now, join our Talent Community and stay connected as we continue to build what’s next.

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related field with 3 years of experience in IT operations, management, or related functions OR 5 years’ experience in lieu of a degree.

5+ years leading IT operations teams or other high-volume ticket teams with demonstrated success building and scaling service desk and end-user support in a complex, multi-site environment

Technical expertise in IT service desk solutions

Proven ability to design and operate distributed, multi-site IT environments, managing device configurations and inventory and service desk support functions across geographically dispersed facilities and remote workforces

Demonstrated experience building team organizational structure, hiring, and developing technical talent in a high-growth environment

Strong executive communication and cross-functional stakeholder management skills, with experience translating operational complexity into strategic recommendations for leadership audiences

Experience with Microsoft 365, Intune, Entra ID (Azure AD), Halo, Zendesk, Service Now, Jira, or other tooling solutions in an enterprise environment, including zero-trust architecture patterns

Travel, Physical and/or Government Mandated Requirements:

Travel up to 30%, including the possibility of overnights, to Voyager facilities, operational sites, and partner locations across the United States

Ability to lift, move, or carry IT equipment and hardware up to 50 pounds in support of site activations and infrastructure deployments

This range reflects base salary only and does not include benefits or bonus/incentive. Employees benefit from a flexible and comprehensive rewards program that supports both professional and personal well‑being.

Unlimited Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance

Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees

Flexible, affordable gym memberships with 12,700+ options nationwide including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness and more! No long term contracts and FREE on‑demand workout videos before you enroll

401(k) retirement plan with a company match of up to 4% to help you build long‑term financial security

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Minority/Female/Disabled/Veteran

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.