Head of Service Management

Job Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you’ll manage customer relationships and serve as a liaison between technicians and customers. You will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Pay Range $18.54 - $27.81 per hour

Responsibilities Assign and schedule work duties to auto service staff according to individual skill level.

Serve all automotive service needs of customers.

Oversee the hiring, training and retention of an effective auto service team.

Maintain compliance with quality standards and company policies.

Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.

Act as the primary point of contact for customer inquiries, feedback, and concerns.

Develop understanding of business operations in the automotive service environment, including paperwork, customer interactions, financial transactions, and policy adherence.

Use this expertise to enhance efficiency and ensure seamless store operations.

Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.

Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications High School Diploma or equivalent.

4 years of auto service technical experience.

1 year of service manager or service writer experience.

Problem‑solving skills for customer complaints.

Aptitude to manage inventory, scheduling, equipment maintenance, etc.

Strong teammate and customer communication skills.

Willingness to continue education and remain current in automotive repair issues.

Valid automotive driver's license at all times to test drive customer vehicles.

Benefits Medical, Dental and Vision – Starting day 1 for all teammates.

Paid vacation and holidays.

On‑the‑job training and company‑funded ASE certifications.

Flexible work schedule.

On‑demand pay (daily pay) program available.

It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

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