Customer Service Officers

Service Advisor

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise. NIRVC's RV Service Advisor role is a base plus commission paid position. Greet customers and provide them with a positive and professional experience

Listen to customer concerns and identify their needs

Document and accurately communicate service requests to the service technicians

Ensure that all necessary parts and supplies are ordered and available for the service technicians

Schedule service appointments, maintain an organized service schedule and manage the service department's workflow

Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed

Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required

Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed

Follow up with customers after service appointments to ensure their satisfaction

Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally

Experience as a Service Advisor

Computer skills, including proficiency with Microsoft Office and service software programs

The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department.

The position may require working weekends or holidays depending on customer demand

Medical, Dental, and Vision Available 1st of the month following start date

• 4 paid Holidays and 40 hours of Floating Holiday
• Brand new facilities
• If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity.

All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen, including THC all as company policy.