Dispatcher - Communications

Monitors lines of communication to receive and transmit information in order to coordinate operations, personnel, and vehicles carrying out the day-to-day Port vessel work. Perform quality data entry work within deadlines with or without direct supervision. This position is responsible for the accuracy, efficiency, and retrieval of operational data. This position must proof data entered, as well as generate data reports as required.

Work directly in conjunction with the Operation Supervisors, Managers, and Service Technicians as a support role, in receiving customer and internal communications as needed and disseminating those communications to the correct points of contact.

Monitors radios, cell phones, and internet-based lines of communication to receive and disburse information accordingly.

Prepares and completes required daily reports, for dedicated/pool customers, including utilization, tractor hours, breakdown logs, and service sheets.

Reconcile CORR information with Equipment Rental Reports and other Operational paperwork.

Respond to GCT visitors and incoming phone calls from customers, vendors, and parts inquiries. Verify and perform data entry of Input Hobbs and date/time verifications.

Enter, revise and/or combine numerical data, and preformatted data retrieval information.

Review discrepancies in data received request clarification or advise supervisor of issues related to data.

Compile, sort, and verify the accuracy of data before it is entered, review for discrepancies in data received, request clarification, or advise supervisor/manager of issues related to data, and perform data verification routines in accordance with Company procedures.

Read source documents such as Operations' paperwork, CORR sheets, tire work-orders, etc, and enter data in specific data fields.

Store completed documents in appropriate files, books, computer directories, and subdirectories.

Perform other duties as required by the Terminal Manager and/or Operations Manager.

Comply with Company/agency policy/procedures. Wear required personal protective equipment during the performance of job duties.

Versatility: This position requires being careful about detail and thorough in completing work tasks and must perform quality work within deadlines with or without direct supervision. Knowledge of administrative and clerical procedures, managing files and records, office procedures and terminology is helpful. Proficiency with communication via cell phones, radios, and computers is a must.

This position requires developing ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Customer Relations Skills: Tact and other people/communication skills are necessary to perform this position successfully.

The employee frequently is required to use hands and arms in handling, and manipulating things, stand, walk, sit for extended periods, and climb in and out of industrial equipment.

We offer a comprehensive benefits package to our employees and their families which include Health, Dental, Vision, FSA, HSA, Disability, Life Insurance, 401K, Vacation and paid Holidays.