Referral Specialist Full-Time

Referral Specialist II Paragon Home Infusion

Referral Specialist II Paragon Home Infusion

Shift: Mon-Fri 9:00 am-6:00 pm CT

Virtual : This role enables associates to work virtually full-time with the exception of required in-person training sessions providing maximum flexibility and autonomy. This approach promotes productivity supports work-life integration and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.

The Referral Specialist II - Paragon Home Infusion is responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals.

Acts as liaison between hospital health plans physicians patients vendors and other referral sources.

Contacts physician offices as needed to obtain demographic information or related data.

Enters referrals documents communications and actions in system.

Enters referrals documents communications actions and other data in system.

Associates in this role are expected to have the ability to multi-task including handling calls texts facsimiles and electronic queues while simultaneously taking notes and speaking to customers.

Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs including the ability to work from the office as necessary.

Requires HS diploma or GED and a minimum of 1 year of experience in a high-volume interactive customer service or call center in a healthcare environment; Knowledge of medical terminology plan specific guidelines; ICD and CPT coding is strongly preferred.

Healthcare Commercial and Government experience is preferred.

Care Support

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.

We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration .

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date.