Service Person (2nd Shift)

Client Relations Specialist

As a Client Relations Specialist, you'll ensure every client's contract experience is smooth, accurate and compliant. In this role, you'll review and validate sales contracts, provide clear client support throughout the closing process, and notarize documents to certify their authenticity. You'll collaborate with internal teams to resolve discrepancies quickly while delivering professional, friendly service that builds trust and confidence in every transaction.

We offer an excellent benefits package to our full-time Team Members that include:

Hourly Pay: $33.65 per hour

Medical, Dental, and Vision insurance from Day One

Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program

HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Client Relations Specialists work varying shifts that range between 8:30am and 7:30pm.

As a Client Relations Specialist you will be responsible for:

Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently

Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract

Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication

Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all quality assurance directives and SOPs

Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV's standards of integrity, quality, and service. High School Diploma or equivalent experience

Minimum 1 year of work experience in Customer Service.

Ability to work a flexible schedule to include evenings, weekends, and holidays.

Ability to effectively resolve customer service issues.

1+ year experience with Notary contract documents.

• 1 year or more of administrative/clerical work experience.
• When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Job Category Commercial

Degree Level High School Graduate

Job Schedule Full time

Job Shift Variable

Locations Lagoon Tower by Hilton Grand Vacations Club The Modern Sales Center (On-site)

Hilton Grand Vacations