Hotel Head Of Housekeeping

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.

Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.

Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) Maintain and control all housekeeping equipment.

Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).

Conduct monthly guest supplies and cleaning supplies inventories.

Ensure that large guestroom turns are managed efficiently.

Manage vendor contracts (i.e. dry cleaners, window washers, etc.).

Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.

Develop employee morale and ensure training of Housekeeping personnel.

Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.

Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.

Conduct monthly and quarterly Housekeeping inventories on a timely basis.

Ensure guest privacy and security by correctly following Highgate Hotel procedures.

Monitor work orders and submit to Engineering according to hotel procedures. Conduct pre-shift meetings for room attendants and housemen.

Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.

Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.

Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.

Ensure implementation of all Highgate Hotel policies and house rules. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.

Operate pagers and radios efficiently and professionally in communicating with hotel staff. Manage and organize large turn days (including group check-ins or check-outs).

Monitor out-of-order, out-of-service, discrepant and show rooms.

Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.

Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.

Ensure participation within department for monthly Highgate Hotel team meeting.

Focus the Housekeeping Department on their role in contributing to Medallia Scores.

Review Housekeeping log book and Guest Request log on a daily basis.

At least 3 years of progressive experience in a hotel or a related field; Must be profecient with MS Word and MS Excel.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, including wearing nametags.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and evaluate complex information, data, etc. Perform other duties as requested by management.