Salesperson for Retail Sales

Sales Associate
Naskila Casino - Livingston, TX 77351

SALES ASSOCIATE

HOURLY POSITION: $15.65/HR (plus $1.00/HR overnight shift differential)

LOCATION: ISCHOOPA TRAVEL CENTER

Must be flexible to work swing / overnight shifts including weekends and holidays

PURPOSE:

Under the direction of the Retail Manager, the Sales Associate is responsible for providing exceptional customer service in accordance with Naskila's brand promise. The primary responsibility of the Sales Associate is cashiering while maintaining a friendly and professional attitude. This position requires the Team Member to be self-motivated, dependable, and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus and attention to detail at the One Stop Ischoopa.

SUPERVISORY SCOPE:

This position directly supervises:
Position(s)

N/A

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Greet customers and provide excellent customer service.
Accurately perform all financial transactions for customers utilizing the POS system and any other necessary equipment.
Accurately balance cash drawer at beginning and end of shift.
Understand and complete all necessary paperwork to comply with departmental Policy & Procedures.
Maintain compliance with ID verification for tobacco sales.
Maintain a clean and organized work environment.
Assist with answering incoming store phone calls.
Use suggestive upselling techniques to maximize sales.
Assist in stocking, rotating merchandise, and front facing of items throughout shift.
In accordance with the provided schedule, clean and maintain rest rooms, fountain stations, food areas, and both customer facing and back of store areas.
Clean and maintain exterior areas including gas pump islands and trash receptacles. Report any pump related issues as needed.
Ability to adhere to all policies, safety, and security protocols provided by Naskila.
Ability to be a team player while maintaining a positive and professional demeanor at all times.
Flexibility and dependability are a must.
Additional duties to be assigned.

REQUIREMENTS:

Education and Experience:

High School Diploma/GED or a combination of education and experience.
Three (3) to six (6) months of experience in handling cash, using a POS or in the retail industry.
Skills and Abilities:

Ability to multitask and work in a fast-paced work environment.
Basic math.

PREFERRED:

Education and Experience:

~ Front facing guest/customer service experience.

REQUIRED TRAINING:

New Team Member Orientation
Team Member Policy Handbook
Department Policy Handbook
Guest Service Standards
Any position related training deemed necessary by Department Manager

CONDITIONS OF EMPLOYMENT:

Must possess sensitivity to the Native American culture.
Must be a minimum of 18 years of age.
Must be able to obtain and maintain a Gaming License.
Must comply with all Naskila Casino Policies.
Must successfully complete an Introductory Period.
Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
Must follow all Safety Rules and Regulations.
Must adhere to Dress Code and Appearance Policies.
Must maintain and wear uniform provided by Naskila Casino, if applicable.
Practice good personal hygiene.
Must be willing to work all shifts, weekends, and holidays as deemed necessary by the Department Manager.

GUEST SERVICE EXPECTATIONS:

In support of our Brand Promise all Team Members will be expected to provide an Exceptional Entertainment Experience. Team Members will specifically:

Delight Our Guests
Pay Attention to Details
Help Other Team Members Succeed