Community Services Concierge

Community Concierge
The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support individuals like you!
Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.
Salary starts at $17.05 per hour and opportunities to grow within the organization
Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:

• Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
• Generous PTO and paid holidays, with flexible work hours for work-life balance.
• 403(b) plan with company contributions for eligible employees after 2 years of service.
• Continuous learning opportunities through workshops and training programs.
• Supportive work environment valuing diversity, equity, and inclusion.
• Discounts on programs, employee assistance programs, and company-sponsored events.

Greet community members and guests and make them feel welcome and engaged
Answer phones and email inquiries
Actively manage customer transactions
Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
Anticipate individuals' needs in order to accommodate them and provide an exceptional customer experience
Maintain inventory of supplies and order new stock, as needed
Ensure front desk operations run smoothly and efficiently
Conduct hub tours responsive to the needs of prospective customers; Earned high school diploma or GED
Ability to work flexible hours, weekends, and/or holidays, as needed
Bilingual, English/Spanish highly preferred
Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.
Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Completing all child abuse prevention training as required
Growth Opportunities: Inspired to perform without outside help