Product & Systems Engineering

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred QualificationsProduct Engineer - Product SupportWe are seeking a self‑motivated, process‑driven Product Engineer to join our Product Support team. This role is responsible for defining and executing product service strategies for the KLA‑ECI Division, ensuring robust serviceability across the full Product Life Cycle (PLC).At KLA, we don’t just build cutting-edge semiconductor equipment—we empower innovation at the system level. We are looking for a self-driven, technically curious Product Engineer with strong system-level understanding of chemistry within capital equipment and a passion for field service and product support.This is a high-impact role where you will bridge engineering, service, and customers—owning how our products are supported, maintained, and continuously improved across their lifecycle.Why This Role Stands OutWork on complex capital equipment systems combining chemistry, hardware, and service engineeringDirectly influence product design for serviceability and reliabilityPartner cross-functionally with Engineering, Service, and global teamsGain customer-facing exposure supporting real-world deploymentsPlay a key role in new product introductions (NPI) and long-term product successWhat You’ll DoOwn serviceability across the product lifecycle (PLC)Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mindLead Product Support StrategyDevelop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releasesDrive Reliability & Cost OptimizationImprove field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategiesEnhance Field Execution & Best PracticesCollaborate with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful trainingSupport the Installed BaseAnalyze field issues, refine service documentation, improve training, and drive continuous improvement across global operationsEngage Directly with CustomersTravel onsite to support tool installs, escalations, and performance optimizationWhat We’re Looking ForStrong system-level knowledge within capital equipment or advanced manufacturing environmentsHands-on experience in technical service, troubleshooting, or product supportAbility to connect engineering design with real-world service challengesPassion for solving complex problems and improving product performance in the fieldStrong collaboration skills across engineering, service, and customer teamsTravelApproximately 20% travel, including domestic and occasional international tripsIdeal BackgroundSemiconductor or capital equipment industry experienceTechnical Support Engineer (TSE), or Product Engineer backgroundExperience supporting systems involving chemical processes, semiconductor process equipment, fluid systems, or material interactionsMinimum QualificationsMaster's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experienceBase Pay Range: $85,600.00 - $145,500.00 AnnuallyPrimary Location: USA-NJ-Totowa-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.