Head of Client Support Services

Continental Properties is looking for a motivated and empowered Service Supervisor at our beautiful Springs at La Grange residential apartment community in Louisville, KY.
Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager.
Position Specifics
Full-Time
Pay: $25.00 - $32.00 per hour
Additional earning potential through position-specific performance incentives
Essential Responsibilities: Providing an Exceptional Resident Experience

• Take pride in the property's overall appearance by regularly walking the grounds to ensure top-notch curb appeal, while delivering outstanding customer service with a courteous, professional approach in every interaction
• A team player with a 'no task is too small' mindset! Willing to roll up your sleeves and do whatever it takes to keep the community looking great and residents happy, even when the work isn't glamorous

Hands on Work
~ Diagnose and repair a wide range of maintenance needs including HVAC, electrical, plumbing, appliances, carpentry, flooring, and more to keep our community running smoothly and making residents comfortable

Day-to-Day Maintenance & Community Operations

• Maintain the overall appearance and safety of the property by performing grounds upkeep, pressure washing, painting, trash removal, and stepping in for additional needs like unit touch-ups and snow removal (in applicable states)
• Our communities run on smart technology-you'll use software and mobile apps daily to manage, track, and complete work orders and keep everything running efficiently

Leading the Team & the Community

• Be the driving force behind a thriving community by building strong vendor partnerships, keeping budgets in check, and empowering your team with the support and training they need to succeed
• Drive and participate in a sense of ownership of the physical and financial success of the community

Skills for Success:

• Brings 2+ years of experience in a multifamily maintenance supervisory role with strong knowledge across HVAC, plumbing, pools, carpentry, drywall, building exteriors, and appliances. EPA and CPO certifications required
• Flexible and reliable with a willingness to work overtime, on-call shifts, and non-traditional schedules including weekends and holidays when the community needs you
• Physically capable of meeting the demands of the role-bending, lifting up to 100 lbs independently (up to 250 lbs with assistance), and comfortable using technology like computers, tablets, and phones to stay connected and get the job done

Why You'll Love Life at Continental: Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities. For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team. We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.