Head of Project Management

SERVPRO of South Bend NE/W. Elkhart is hiring a Contents Project Manager!

Lead Our Contents Division to restore customers property to \"Like It Never Even Happened!\"

When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.

This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.

Dental insurance

Health insurance

What You’ll Lead & Own (Core Responsibilities) Contents Operations & Project Management Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling

Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking

Manage project scope and estimates using SERVPRO systems and carrier guidelines

Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines

Monitor cycle time, quality standards, and operational efficiency from start to finish

Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items

Leadership & Team Management Lead, coach, and hold accountable Contents Technicians and Crew Chiefs

Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation

Conduct quality checks and audit inventory accuracy

Address performance issues with coaching, feedback, and corrective action

Participate in recruiting, hiring, onboarding, and development of contents team members

Customer Experience & Communication Serve as the primary point of contact for customers regarding contents services

Ensure customers feel confident their belongings are protected, respected, and properly restored

Manage customer satisfaction and online review performance

Financial & KPI Accountability Track contents job profitability

Maintain inventory accuracy rate

Support customer satisfaction and service quality

Assets, Equipment & Warehouse Oversight Manage contents equipment, vehicles, supplies, and warehouse organization

Ensure proper storage, labeling, and protection of customer property

Control production expenses and minimize loss or damage risks

Maintain clean, organized job sites and storage areas

High school diploma or GED

1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry

Ability to lift 50 lbs regularly (100 lbs with assistance)

Strongly Preferred Experience in contents restoration, moving, warehousing, or inventory management

Knowledge of pack-outs, contents cleaning, and storage processes

Balances operational discipline with empathy for customers

Cares about quality, speed, profitability, and team morale

We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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